Account Coordinator

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Coordinator to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada. Responsibilities Project management, including creative revisions, coordination of meetings, approvals and workback schedules Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time Liaising with client and addressing day-to-day challenges and opportunities Fostering positive client and internal relationships Coordination and execution of general/miscellaneous requests in the daily running of the account Developing a thorough understanding of Direct Mail and Email best practices Ensuring all internal departments have all necessary information, materials and elements in a timely manner Desired skills & experience Advertising/Marketing communications and/or agency experience is an asset Direct and/or Digital experience is an asset Strong written and oral communication skills French is an asset Soft skills Proactive approach to account management Confidence without ego A glass-half-full type - a positive attitude takes you places Focused on every last detail because you get the big picture Eager to question things - there is opportunity in questions Accountable - even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking Note: This is a hybrid role and employees are required in-office 3 days per week. JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [email protected].

The role involves managing project schedules, creative revisions, and coordinating between internal teams and clients to ensure timely delivery. It also focuses on fostering positive relationships and executing daily account requests.

Candidates should have experience in advertising or marketing agencies, specifically with direct or digital channels. Strong communication skills and a proactive, detail-oriented attitude are essential.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• Client Relations
• Direct Mail
• Email Marketing
• Written Communication
• Oral Communication
• Multitasking
• Account Management
• Creative Coordination
• French Language

• Marketing
• Creative & Media
• Management & Leadership
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Entry level

Application method

Direct apply is available