Account Manager

Toronto, ON
Hybrid
Posted Oct 10, 2026
1 position

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Manage account projects from creative revisions and scheduling through coordination of approvals, meetings, and internal resources. Maintain positive client and team relationships, address day-to-day challenges, support escalations, and ensure teams have the information and materials needed to deliver work on time.

Job details

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Manager to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada. Responsibilities Project management, including creative revisions, coordination of meetings, approvals and workback schedules Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time Liaising with client and addressing day-to-day challenges and opportunities Fostering positive client and internal relationships Coordination and execution of general/miscellaneous requests in the daily running of the account Developing a thorough understanding of Direct Mail and Email best practices Ensuring all internal departments have all necessary information, materials and elements in a timely manner Using your knowledge and skills to push clients, the team and the agency in the most productive direction Assist with challenging client requests or issue escalations as needed Desired Skills & Experience 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Digital and/or Direct experience is an asset Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through Experience automating or simplifying repetitive tasks with AI is a strong asset Strong written and oral communication skills French is an asset Soft Skills Proactive approach to account management Confidence without ego A glass-half-full type – a positive attitude takes you places Focused on every last detail – because you get the big picture Eager to question things – there is opportunity in questions Accountable – even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking Note: This is a hybrid role and employees are required in-office 3 days per week. JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at jobs@jamdirect.ca.

What you’ll do

Requirements

Requires 2 to 5 years of experience in advertising, marketing communications, or an agency, with the ability to manage multiple projects and maintain close attention to detail. Strong written and oral communication skills are required; digital or direct marketing experience, practical use of AI, and French are assets.