Account Manager

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Manager to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada. Responsibilities Project management, including creative revisions, coordination of meetings, approvals and workback schedules Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time Liaising with client and addressing day-to-day challenges and opportunities Fostering positive client and internal relationships Coordination and execution of general/miscellaneous requests in the daily running of the account Developing a thorough understanding of Direct Mail and Email best practices Ensuring all internal departments have all necessary information, materials and elements in a timely manner Using your knowledge and skills to push clients, the team and the agency in the most productive direction Assist with challenging client requests or issue escalations as needed Desired Skills & Experience 2 to 5 years’ experience in Advertising/Marketing communications and/or agency experience Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Digital and/or Direct experience is an asset Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through Experience automating or simplifying repetitive tasks with AI is a strong asset Strong written and oral communication skills French is an asset Soft Skills Proactive approach to account management Confidence without ego A glass-half-full type – a positive attitude takes you places Focused on every last detail – because you get the big picture Eager to question things – there is opportunity in questions Accountable – even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking Note: This is a hybrid role and employees are required in-office 3 days per week. JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [email protected].

Manage project lifecycles including creative revisions, workback schedules, and coordination between internal teams and clients. Foster positive client relationships while ensuring the timely delivery of all necessary materials and elements.

Requires 2 to 5 years of experience in advertising or marketing communications, preferably within an agency setting. Candidates should demonstrate proficiency in using AI to improve workflows and possess strong communication skills.

• Attention to detailPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• Account Management
• Client Relations
• Direct Mail
• Email Marketing
• AI Implementation
• Task Automation
• Written Communication
• Oral Communication
• Multitasking
• Attention To Detail
• French Language

• Marketing
• Creative & Media
• Management & Leadership
• Customer Service & Support
• Consulting

Minimum experience

2+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Associate

Application method

Direct apply is available