Account Supervisor

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada. Responsibilities Planning, developing and managing clients’ CRMl strategies Analyzing and optimizing digital, print, DM, and SMS campaigns Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time Liaising with client and addressing day-to-day challenges and opportunities Fostering positive client and internal relationships Project management, including creative revisions, coordination of meetings, approvals and workback schedules Experience with managing budgets and forecasting revenue Ensuring all internal departments have all necessary information, materials and elements in a timely manner Coordination and execution of general/miscellaneous requests in the daily running of the account Using your knowledge and skills to push clients, the team and the agency in the most productive direction Assist with challenging client requests or issue escalations as needed Desired skills & experience 5 to 7 years’ experience as an Account Manager in an agency setting Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Experience managing people Solid understanding of deployment platforms Project management and/or technical ability Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through Experience automating or simplifying repetitive tasks with AI is a strong asset Strong written and oral communication skills Soft skills Proactive approach to account management Confidence without ego A glass-half-full type – a positive attitude takes you places Focused on every last detail because you get the big picture Eager to question things – there is opportunity in questions Accountable, even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking Please note, candidates are expected to work from our Toronto office three days per week. JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [email protected].

The Account Supervisor is responsible for planning and managing CRM strategies while optimizing digital, print, and SMS campaigns. They act as the primary liaison between clients and internal creative teams to ensure projects are delivered on time and within budget.

Candidates need 5 to 7 years of agency account management experience and a proven ability to manage people and multiple projects. Proficiency in using AI to improve workflows and a strong understanding of deployment platforms are highly desired.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• CRM Strategy
• Account Management
• Project Management
• Budget Management
• Revenue Forecasting
• AI Implementation
• Digital Campaign Optimization
• Client Relationship Management
• People Management
• SMS Marketing
• Direct Mail Marketing
• Written Communication
• Oral Communication
• Multitasking
• Technical Ability
• Deployment Platforms

• Marketing
• Management & Leadership
• Creative & Media
• Consulting
• Customer Service & Support

Minimum experience

5+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available