Group Account Director

About Us We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for a Group Account Director to join our team of over 155 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada. Responsibilities Accountable for performance and success of the account Building and managing client relationships at the senior level Strategic client leadership (sees the bigger picture and provides strategy, innovative solutions through technology, data, creative) Planning, developing and managing clients’ CRM strategies Overseeing the smooth and successful production of campaigns Leading account team and fostering positive internal cross-agency relationships Taking a proactive approach to anticipating internal and external concerns Proactively identifying new business opportunities leading to organic growth Utilizing your leadership skills to push clients, the team and the agency in the most productive direction Desired skills & experience Has 2+ years as a Group Account Director in a CRM agency setting Has 8+ years relevant industry experience Solid understanding of CRM and MarTech tools and platforms The ability to plan and strategize at a senior level Effective team management capabilities Automotive experience is a must A keen attention to detail and budgetary restraints Excellent written and oral communication skills Soft Skills Proactive approach to account management Confidence without ego A glass-half-full type – a positive attitude takes you places Focused on every last detail because you get the big picture Eager to question things – there is opportunity in questions Accountable, even when that means highlighting a mistake Eager to make those around you better Always up for a challenge Passionate about advertising Thrives on multitasking JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at jobs@jamdirect.ca.

The Group Account Director is responsible for the overall performance and success of client accounts, focusing on senior-level relationship management and strategic CRM leadership. They oversee campaign production and lead account teams to drive organic growth and innovative technology solutions.

Candidates must have over 8 years of industry experience, including at least 2 years as a Group Account Director in a CRM agency. Automotive industry experience and a strong understanding of MarTech tools are mandatory requirements.

Identified from the job description. Confirm important requirements above.

• CRM Strategy
• MarTech
• Account Management
• Strategic Leadership
• Team Management
• Client Relationship Management
• Budgetary Management
• Automotive Industry Experience
• Organic Growth
• Campaign Production

• Marketing
• Management & Leadership
• Creative & Media
• Consulting
• Sales

Minimum experience

10+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Director

Application method

Direct apply is available