Process Improvement, Documentation & Training Manager

Job summary

The manager will lead employee training and onboarding programs while maintaining standard operating procedures and operational documentation. They will partner with cross-functional teams to identify process gaps and implement continuous improvement initiatives.

Job details

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service! Process Improvement, Documentation and Training Manager Company: JAM Industries Location: 21000 Trans-Canadienne, Baie D’Urfé, Québec H9X 4B7 Employment Type: Full time, Permanent Reports To: Director of Operations Position Overview: JAM Industries is seeking a Process Improvement, Documentation and Training Manager to support the standardization, efficiency, and continuous improvement of operational processes across the organization. This position will be responsible for leading employee training and onboarding, maintaining standard operating procedures and operational documentation, and supporting process improvement initiatives. The successful candidate will work closely with operational leaders and cross-functional teams to ensure employees have the training, documentation, and tools needed to perform their roles effectively. Key Responsibilities Develop, coordinate, and deliver employee training and onboarding programs. Create, review, update, and maintain standard operating procedures, work instructions, training materials, and process documentation. Partner with operational teams to identify process gaps, inefficiencies, and improvement opportunities. Lead or support process improvement projects from initial assessment through implementation. Standardize processes and documentation across departments and locations where applicable. Work collaboratively with Operations, Human Resources, Information Technology, and other business functions. Track training completion, employee understanding, and the effectiveness of implemented improvements. Support change-management activities related to new systems, procedures, and operational requirements. Ensure documentation remains accurate, accessible, and aligned with current business practices. Qualifications Post-secondary education in Business Administration, Operations Management, Organizational Development, or a related field. Experience in process improvement, operational documentation, training, or a similar role. Strong written communication and documentation skills. Experience developing SOPs, work instructions, and training materials. Strong organizational, project-management, and problem-solving abilities. Ability to work effectively with employees and leaders at different levels of the organization. Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Teams. Experience in distribution, warehousing, manufacturing, or supply-chain operations is considered an asset. Lean, Six Sigma, or other continuous-improvement experience is considered an asset. What We Are Looking For The ideal candidate is organized, collaborative, detail-oriented, and comfortable working in a changing operational environment. They can translate complex processes into clear documentation and practical training while helping teams implement sustainable improvements. DIVERSITY STATEMENT: At DCC Technology, we deeply value diversity and inclusion. We recognize the unique contributions each team member brings to our dynamic culture and are dedicated to fostering an inclusive environment where every individual feels valued, heard, and celebrated. Our commitment extends to offering flexible working arrangements, ensuring that we accommodate the diverse needs of our colleagues and stakeholders. By joining us, you'll be part of shaping the future at DCC Technology, driving forward initiatives that not only make a real difference but also reflect the rich tapestry of our global community. Let's innovate together, embracing diversity to inspire groundbreaking solutions. Why Join Us Ready to join our team? Here’s why … Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability Wellness Incentive Program and Employee Assistance Program RRSP / 401(k) matching program Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off A casual, fun, and collaborative work environment Lively social calendar—there’s always something for everyone Generous employee discounts on our products Ongoing learning and development opportunities The chance to work alongside a highly talented, high-performing team Workplace Commitments We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone. We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers. Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law. Why Join Us Ready to join our team? Here’s why … Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability Wellness Incentive Program and Employee Assistance Program RRSP / 401(k) matching program Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off A casual, fun, and collaborative work environment Lively social calendar—there’s always something for everyone Generous employee discounts on our products Ongoing learning and development opportunities The chance to work alongside a highly talented, high-performing team Workplace Commitments We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone. We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers. Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

What you’ll do

The manager will lead employee training and onboarding programs while maintaining standard operating procedures and operational documentation. They will partner with cross-functional teams to identify process gaps and implement continuous improvement initiatives.

Requirements

Candidates must have post-secondary education in Business Administration, Operations Management, or a related field. Experience in process improvement, documentation, and training within a distribution or manufacturing environment is required.

Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Critical illness insurance • Short-term disability • Long-term disability • Wellness incentive program • Employee assistance program • RRSP matching program • 401(k) matching program • Flextime • Summer hours • Paid vacation • Personal time off • Employee discounts

Listed skills

• Change Management · Preferred
• Microsoft Teams · Preferred
• Operational Efficiency · Preferred
• Microsoft Excel · Preferred
• Documentation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Lean · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Process improvement
• Documentation
• Training delivery
• Standard operating procedures
• Project management
• Change management
• Operational efficiency
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Lean
• Six Sigma
• Supply chain operations
• Communication
• Training Documentation
• Supply Chain
• Time Off Management
• Business Administration
• Change Management
• Customer Service
• Information Technology
• Continuous Improvement Process
• Training And Development
• Discounts And Allowances
• Employee Assistance Programs
• Standard Operating Procedure
• Problem Solving
• Lean Six Sigma
• Project Management
• Operations Management
• Operations
• Organizational Development
• Professional Audio
• Writing
• Process Improvement
• Workplace Safety
• Detail Oriented

Job areas

• Management & Leadership
• Logistics
• Manufacturing
• Human Resources
• Education
• Clinical Documentation Improvement Manager
• Business Change Manager
• Management and Organization Analysts
• Business Continuity Planners
• Business Operations Specialists, All Other