Janelle J

Detail-oriented professional seeking a Customer Service or Administrative position. Brings experience in administrative support, customer service, data entry, financial documentation, email correspondence, client relationship management, and handling customer inquiries.

• Attention to detail
• Customer service
• Data entry
• Time management

1. Mortgage Agent Level 1

   Pegasus Lending Centre Inc.

   Feb 2024 to Present

2. Mortgage Agent

   Dominion Lending Centre

   Jun 2022 to Jan 2024

   Lethbridge, AB

3. Customer Care

   Paladin Security

   Jan 2021 to May 2023

   • Provided professional customer service and back-office administrative support to clients. • Responded to customer inquiries and concerns through email correspondence. • Compiled and documented customer complaints for review and resolution. • Completed data entry and maintained accurate customer information. • Processed and researched customer sales quotes. • Maintained professional communication when handling customer concerns.

4. Creditor Insurance Specialist

   RBC Insurance

   Feb 2019 to Oct 2019

   Mississauga, ON

   • Assisted clients with loan protection and home protection insurance products. • Responded to customer inquiries through high-volume inbound calls. • Educated customers on available insurance solutions and addressed concerns professionally. • Maintained accurate client information and handled confidential financial information. • Provided customer retention support while maintaining a high level of professionalism. • Demonstrated strong organization and communication while managing multiple client interactions.

5. Remote Concierge

   Stealth Monitoring / UCIT Online Security Services

   Jan 2017 to Jan 2019

   • Acted as the primary contact for property managers and customers when dealing with disputes. • Built relationships with residents of sites to enhance the ability to recognize potential issues and provide excellent customer service. • Demonstrated strong communication when handling customer concerns and challenging situations.

6. Condo Concierge

   Service Ontario

   Jan 2016 to Jan 2018

   • Greeted residents and guests as they entered the building. • Received packages for residents. • Helped protect the safety of residents by monitoring the premises. • Reported suspicious activity using incidents and daily reports.