Jennifer Russo

Bilingual (French/English) project leader with 20+ years of experience driving operations, people management, and cross-functional initiatives across telecom, logistics, and B2B sectors. Skilled in Agile and Lean methodologies, warehouse and inventory management, health and safety compliance, and change management, with a track record of reducing cycle times, cutting costs, and building high-performing teams under pressure.

• Agile & Scrum Frameworks
• Change Management
• Conflict Resolution
• Cross-Functional Collaboration
• ERP System Migration
• Kaizen
• Kanban
• KPI & Performance Monitoring
• Lean & Continuous Improvement
• Process Optimization
• SAP ECC & SAP S/4HANA
• Team Leadership

1. Network Provisioning Manager (Bell Canada) — Control Center Manager, Central Offices, QC

   Bell Canada

   Jan 2023 to Jan 2026

   Montreal, QC

   Bell Canada is Canada's largest telecommunications and media company, providing mobile phones, internet, television, and home phone services. Founded in Montreal in 1880, the company is owned by its parent corporation, BCE Inc. • Led the integration and merger of Expertech's unionized associates into Central Office (CO) operations, aligning teams under a single operating structure • Facilitated multi-day Lean process mapping workshops (using visual Kanban boards, KPIs, and task ownership tracking) to redesign end-to-end operations across Quebec and Ontario Central Office teams, eliminating duplicate tasks and maximizing team capacity • Managed compliance documentation and photo audit evidence for Connect to Innovate, a $585-million federal broadband infrastructure program, ensuring projects met Government of Canada reporting requirements

2. Control Center Manager, Province of Quebec (North shore, south shore, Quebec, Montreal)

   Bell Canada

   Jan 2019 to Jan 2023

   Montreal, QC

   • Managed multiple network deployment projects province-wide, including FTTH (fiber-to-the-home) buildout across greenfield/brownfield sectors and copper network decommissioning, delivering home-passes targets for Bell customers • Led the transition and merger of unionized Expertech associates into Bell Canada, restructuring the workforce of ~60 employees into 15 regional teams ("cells") across Quebec • Managed the union job-posting and placement process by seniority and hire date, coordinating with Real Estate and Bell teams on office relocations • Directed daily Kaizen-style scrum meetings across teams — from engineering to technicians — using visual boards to track task ownership and resolve roadblocks in real time

3. Manager for multiple corporate departments

   Expertech (Bell Canada)

   Jan 2007 to Jan 2019

   Montreal, QC

   Expertech Network Installation is a major Canadian network infrastructure service provider and a subsidiary of Bell Canada, specializing in wireline and wireless broadband technology markets across Ontario and Quebec. Expertech's expertise and services extends from project management to outside plant construction, and equipment installation (cable, splicing, central office). Progressively took on responsibility across: Toolroom, Fleet, Real Estate, Health and Safety, Human Resources, IS/IT, Communications. • Modernized toolroom operations by implementing QR code tracking on capital tools, cycle count audits, and a digital catalogue replacing the paper system, enabling technicians to order inventory via mobile app, with automated pick-pack-ship fulfillment. Managed annual OPEX/CAPEX budget and requests, maintaining inventory value under ~$2.5M. Assisted in the approval and testing of new tools with H&S and vendors. • Represented the company in Health & Safety negotiations with Unifor (union), including clerical representation, alongside the technician H&S team, in meetings held in Quebec, Kingston, and Ottawa • Led fleet rebranding and GPS tracking implementation across the company vehicle fleet • Drove IS/IT automation projects to streamline internal operations • Managed internal communications, including company news, Health & Safety flashes, and an employee newsletter to support morale • Chaired the employee social committee organizing recognition events, BBQs, and morale initiatives (e.g., 50/50 draws)

1. Vanier College

   Business Administration (Marketing and Management)

   Montreal, QC

2. École secondaire Jean Grou

   Advanced arts and technologies

   Jean-Grou, Montreal, QC