New Product Introduction Program Manager

Job summary

The NPI Program Manager will lead the end-to-end launch planning and cross-functional coordination for new electrification technologies. This role involves managing operational readiness, running pilot programs, and ensuring successful product scaling across the organization.

Job details

About Jetson Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done. THE OPPORTUNITY: We’re looking for a New Product Introduction (NPI) Program Manager to lead the successful launch of new products across Jetson’s platform. This role sits at the center of Product, Operations, Supply Chain, Field Teams, Marketing, and Support, ensuring the organization is fully ready to deliver new products to customers. You’ll own launch planning, cross-functional coordination, and operational readiness, helping bring new technologies to market smoothly and at scale. WHAT YOU WILL DO: * Own the end-to-end launch plan for new products (Heat Pumps, EV chargers, heat pump water heaters, and other electrification technologies) * Coordinate across Product, Ops, Supply Chain, Marketing, and Field teams * Ensure operational readiness including training, SOPs, inventory, tooling, and support * Run pilot programs and early deployments before full rollout * Track launch progress, resolve blockers, and ensure products scale successfully * Build and improve Jetson’s NPI launch playbook WHAT YOU'LL BRING: * 5+ years of project management experience * A history of successful delivery on large-scale, multivariate projects, where you took a strategic, creative, and sometimes unconventional approach to solving problems * 3+ years of experience delivering products to market through a stage-gate process; New Product Introduction (NPI) experience is a strong plus * An engineering degree * Working knowledge of thermodynamics and the refrigeration cycle * Very strong organizational skills and a highly conscientious approach to your work * Willingness to undergo hands-on field training and perform monthly field installations * Ability and willingness to travel within North America about 20% of the time * Ability to be physically active and lift 25 pounds * Comfort with professional disagreement, which is a key part of this role, and the ability to bring diversity of thought to the team Job Type: Full-time, Permanent Pay: $165,000 – $200,000 CAD per annum BENEFITS: Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson Extended Health Care Disability Insurance Education Support Parental Leave Top Up Equity Work Location: In person - North Vancouver, BC Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply! U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us. Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

What you’ll do

The NPI Program Manager will lead the end-to-end launch planning and cross-functional coordination for new electrification technologies. This role involves managing operational readiness, running pilot programs, and ensuring successful product scaling across the organization.

Requirements

Candidates must have at least 5 years of project management experience and an engineering degree with knowledge of thermodynamics. The role requires the ability to perform hands-on field installations and travel within North America.

Benefits

• Dental Care
• Vision Care
• Life Insurance
• Extended Health Care
• Disability Insurance
• Education Support
• Parental Leave Top Up
• Equity

Listed skills

• Project management · Preferred
• Cross-Functional Coordination · Preferred
• Supply chain management · Preferred
• Process Improvement · Preferred
• Data analysis · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• New Product Introduction
• Cross-functional Coordination
• Supply Chain Management
• Operational Readiness
• Strategic Planning
• Thermodynamics
• Refrigeration Cycle
• Field Installation
• Launch Planning
• Process Improvement
• Data Analysis
• Automation
• Stakeholder Management
• Engineering
• Water Heaters
• Supply Chain
• Cross-Functional Coordination
• Organizational Skills
• Stage Gate
• Curiosity
• Conscientiousness
• Planning
• Optometry
• Renewable Energy
• Marketing
• New Product Development
• Operations
• Program Management
• Heat Pump And Refrigeration Cycle
• Tooling

Job areas

• Management & Leadership
• Engineering
• Energy
• Environmental & Sustainability
• Technology
• New Product Introduction Program Manager
• Engineering Program Manager
• Manufacturing Managers
• Architectural and Engineering Managers

More jobs from Jetson