Customer Service Representative

About You You take pride in doing things right the first time. You’re organized, thoughtful, and naturally service‑oriented, with a genuine desire to help customers feel supported and understood. You notice details others miss, follow through on commitments, and believe great service is built on clarity, consistency, and trust. You care deeply about customer experience and you’re at your best when you have ownership of your work, clear standards to operate within, and a team around you that values accountability and collaboration. About The Role Jim Peplinski Capital is seeking a Customer Service Representative in our Calgary location to deliver a consistent, responsive, and proactive customer experience across the full client lifecycle. In this role, you are a trusted point of contact for customers and a critical connector between Sales, Operations, and the broader organization. Your mandate is to ensure customers are supported with accuracy, care, and continuity, and that every customer file clearly reflects the current state of the relationship so any team member can step in seamlessly. What You Bring A customer-first mindset with a strong sense of ownership and accountability 5 years+ experience supporting a Sales team and delivering high-quality service in a fast-paced, detail-driven environment Exceptional organization and follow-through, with a commitment to accurate documentation and file integrity Clear, professional communication skills and confidence engaging with customers and internal partners Comfort working across systems, workflows, and teams to keep service moving smoothly A team-first attitude with pride in enabling others to succeed Why You’d Want This Role A true team environment where collaboration and service excellence are non-negotiable An organization that values accuracy, discipline, and proactive customer care An unplugged vacation policy that supports real work-life balance Continuous learning, coaching, and advancement opportunities An entrepreneurial environment with real autonomy and visible impact What The Role Consists Of Delivering exceptional Customer Service Providing effective support to a high performance Sales team Managing critical administrative processes and delivery logistics Ensuring File Integrity & Service Continuity Owning the Customer Experience If you’re driven by service excellence, thrive on accountability, and want to be part of a team where customers and colleagues can rely on you, we’d love to meet you. Please take 5 minutes to complete this survey, your application will not be considered without it: https://secure.personex.com/profile/default.aspx?LANG=ENG&ClientID=b2179a9d-1a2f-11ec-ae9c-165fb6ab0828&uc=LXFFB3PG&QVersion=1

Deliver a responsive and proactive customer experience across the full client lifecycle while acting as a connector between Sales and Operations. Ensure accurate documentation and file integrity to maintain service continuity for all customers.

Requires over 5 years of experience supporting sales teams in a fast-paced, detail-driven environment. Candidates must possess exceptional organizational skills and a customer-first mindset with strong accountability.

• Unplugged Vacation Policy • Continuous Learning • Coaching • Advancement Opportunities

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales Support
• Administrative Processes
• Documentation
• File Integrity
• Professional Communication
• Organization
• Accountability
• Collaboration
• Logistics Management

Minimum experience

5+ years

Apply by

Aug 29, 2026