Customer Service Associate -Bilingual

J.D. Irving Saint John, New Brunswick, Canada Full-time 2 days ago job#onApply" href="/registration?applying_for_job_id=16145664">Apply now $16.10 - $18 CAD hourly Description Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate. The wage range for this role is $16.10 - $18.00. Responsibilities Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone Maintains records of history for all customer interaction in the customer service tool Identifies sales leads and potential opportunities Meets customer service targets Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution Applies customer service to all customer interactions through all channels Ad hoc tasks as required Qualifications Call Center & Customer Service experience an asset Strong verbal and written communication skills Active listening skills to determine customer needs and a best course of action Proven problem-solving skills Flexibility and adaptability to work in a fast-paced environment Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset Must be able to work well with a team and independently Available to work flexible hours/shift work Bilingual (English, French) J.D. Irving job#onApply" href="/registration?applying_for_job_id=16145664">Apply now Saint John, New Brunswick, Canada Full-time $16.10 - $18 CAD hourly 2 days ago Share this job Similar Jobs L Salad Bar Clerk Part Time Day Loblaw Companies Saint John, New Brunswick, Canada Part-time L Pharmacist Loblaw Companies Saint John, New Brunswick, Canada Full-time Responsibilities Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone Maintains records of history for all customer interaction in the customer service tool Identifies sales leads and potential opportunities Meets customer service targets Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution Applies customer service to all customer interactions through all channels Ad hoc tasks as required Qualifications Call Center & Customer Service experience an asset Strong verbal and written communication skills Active listening skills to determine customer needs and a best course of action Proven problem-solving skills Flexibility and adaptability to work in a fast-paced environment Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset Must be able to work well with a team and independently Available to work flexible hours/shift work Bilingual (English, French)

Acts as the primary liaison between customers and operations to provide product support and resolve account issues via email, chat, and phone. Responsible for maintaining interaction records and identifying potential sales leads.

Requires bilingual proficiency in English and French and the ability to work flexible shifts. Experience in call centers and proficiency with CRM platforms are considered assets.

• FrenchPreferred
• Customer servicePreferred
• written communicationPreferred
• Problem solvingPreferred
• EnglishPreferred
• CRMPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingualism
• English
• French
• CRM
• Problem Solving
• Active Listening
• Written Communication
• Verbal Communication
• Call Center Operations

• Customer Service & Support

Minimum experience

0+ years

Apply by

Oct 7, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level