Customer Success Executive

Job summary

The role involves identifying and securing new enterprise accounts while managing the full sales cycle for ICT solutions. Additionally, the executive will oversee client onboarding, drive product adoption, and maintain long-term relationships to ensure retention and growth.

Job details

Summary: We are seeking a dynamic Customer Success & Sales Executive to spearhead business expansion and foster long-term client retention within our ICT solutions portfolio. In this pivotal hybrid role, the successful candidate will be responsible for identifying and securing new enterprise accounts while ensuring existing clients derive maximum value from our comprehensive suite of services, including cloud infrastructure, network solutions, cybersecurity, and managed IT support. This position is specifically designed for motivated graduates and early-career professionals eager to establish a robust career trajectory in B2B technology sales and strategic account management. Responsibilities: Identify, prospect, and qualify leads across small-to-medium enterprises, large corporations, and institutional sectors. Deliver customized presentations for advanced ICT services, including cloud migration, SD-WAN, cybersecurity frameworks, data center operations, SaaS platforms, and managed IT solutions. Conduct product demonstrations, manage the entire sales cycle, and implement closing tactics to meet monthly revenue goals. Manage the complete onboarding process for new clients, serving as the main point of contact between customers and technical teams. Drive rapid product adoption and ensure clients achieve their desired business outcomes. Conduct quarterly business reviews and collect actionable feedback to improve service delivery. Develop and maintain strong relationships with a diverse portfolio of existing accounts. Proactively identify opportunities to upsell and cross-sell additional services. Address customer inquiries and escalations promptly in compliance with established Service Level Agreements (SLAs). Lead contract renewal negotiations to maximize retention rates and minimize churn. Keep CRM records accurate and current while tracking the sales pipeline. Produce weekly reports on sales activities, client health metrics, and revenue forecasts. Partner with product and marketing teams by providing valuable market intelligence and customer insights.

What you’ll do

The role involves identifying and securing new enterprise accounts while managing the full sales cycle for ICT solutions. Additionally, the executive will oversee client onboarding, drive product adoption, and maintain long-term relationships to ensure retention and growth.

Requirements

This position is designed for motivated graduates and early-career professionals looking to build a career in B2B technology sales. Candidates should possess a strong interest in ICT services and the ability to manage client relationships and sales pipelines effectively.

Listed skills

• Client Onboarding · Preferred
• CRM Management · Preferred
• Account Management · Preferred
• Upselling · Preferred
• Contract Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Account Management
• Cloud Infrastructure
• Cybersecurity
• Network Solutions
• Lead Prospecting
• Sales Cycle Management
• Client Onboarding
• Product Demonstration
• Upselling
• Cross-selling
• CRM Management
• Contract Negotiation
• SaaS Platforms
• Data Center Operations
• SD-WAN
• Technology Sales
• Business Expansion
• Sales Pipelines
• Cross-Selling
• Customer Success Management
• Product Adoption Strategies
• Revenue Forecasting
• Sales Prospecting
• Cloud Migration
• Technical Support
• Business To Business
• Customer Relationship Management
• Software As A Service (SaaS)
• Cyber Security
• Sales
• Marketing
• Market Intelligence
• Presentations
• Retention Rate
• Service Delivery Improvement
• Service-Level Agreement
• Customer Inquiries

Job areas

• Sales
• Customer Service & Support
• Technology
• Software
• Consulting
• Customer Success Executive
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel