JobgetherVerified Job Source

Strategic Account Manager

Canada
Remote
Posted Sep 18, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 7+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Strategic Account Manager will build long-term relationships with high-value customers to drive expansion, upsell opportunities, and long-term retention. They will coordinate with internal teams to execute strategic account plans and manage the full sales cycle for expansion initiatives.

Job details

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Manager based in Canada. This is a senior account management opportunity focused on growing and strengthening relationships with complex, high-value customers. You’ll develop strategic account plans, uncover expansion opportunities, and guide customers toward solutions aligned with their organizational objectives. The role combines consultative selling, relationship management, pipeline ownership, and cross-functional collaboration. You’ll engage with senior decision-makers and build trusted-advisor relationships across a diverse customer base, including global organizations. Working closely with sales, customer success, solutions, support, and technology teams, you’ll coordinate resources to drive successful expansion initiatives. Your ability to understand customer needs, communicate business value, and navigate complex sales cycles will directly contribute to customer growth and long-term retention. This remote-first role offers an environment centered on continuous learning, innovation, collaboration, and professional development. \n Accountabilities Build trusted, long-term business relationships with key decision-makers and senior stakeholders across strategic customer accounts. Develop detailed strategic account plans that identify customer priorities, growth opportunities, upsell potential, and cross-sell opportunities. Research existing accounts to uncover opportunities for expanding the use of learning technology and related solutions. Partner with internal leadership, solutions specialists, account development teams, customer success, support, and technology teams to develop and execute expansion strategies. Manage expansion opportunities throughout the sales cycle, from discovery and qualification through proposal, negotiation, and closed-won. Maintain an accurate and healthy sales pipeline, ensuring appropriate actions and follow-ups are completed at each stage of the sales process. Develop a strong understanding of the learning management technology landscape and effectively communicate solution capabilities in the context of customer objectives. Deliver product demonstrations and present pricing or solution options that align with customer requirements and business priorities. Collaborate with customer success teams to identify account risks, address concerns, and help mitigate potential churn. Maintain accurate customer and prospect information in relevant CRM and account management systems. Monitor market developments, customer trends, and competitor activity, providing insights that can inform account and business strategies. Travel for customer meetings, industry events, or business activities when required. Requirements 7+ years of experience in technology sales, strategic account management, enterprise sales, client management, or a closely related field. Demonstrated experience managing large, complex organizations and developing strategic account plans that have resulted in meaningful expansion, upsell, or cross-sell opportunities. Strong consultative and solution-selling skills, with the ability to identify customer needs and connect them to appropriate business solutions. Proven ability to build credibility and become a trusted advisor to senior leaders and decision-makers. Strong understanding of enterprise sales processes, pipeline management, negotiation, and account growth strategies. Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively. Experience working with global or geographically distributed customers. Strong collaboration skills and the ability to coordinate effectively with teams across sales, customer success, technology, support, and leadership. Commercially minded, proactive, organized, and comfortable taking ownership of strategic accounts and revenue opportunities. Ability to quickly learn and communicate the value of complex technology solutions and their application to customer objectives. Comfortable using CRM, sales, customer success, and virtual collaboration tools; experience with platforms such as Salesforce, Gainsight, Zendesk, Calendly, Zoom, Microsoft Teams, or similar systems is valuable. A post-secondary degree in business or a related discipline is preferred; an MBA is an asset. Ability to travel for business when required. Must have legal authorization to work in Canada without requiring employer sponsorship. Benefits Fully remote-first work environment with flexible work arrangements. Comprehensive health and wellness benefits tailored to the employee’s country of residence. Medical and dental coverage. Retirement and savings programs. Eligibility for two different bonus plans. Generous paid time off. New-hire equipment allowance. Monthly flexible allowance to support your work and personal needs. Opportunities for career growth, professional development, and internal mobility. Employee-led diversity, equity, and inclusion initiatives. Collaborative environment focused on continuous learning and innovation. Opportunities to work with global customers and cross-functional teams. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

What you’ll do

Requirements

Candidates must have 7+ years of experience in technology sales or strategic account management with a proven track record of managing complex organizations. Strong consultative selling skills, proficiency in CRM tools, and the ability to act as a trusted advisor to senior stakeholders are essential.

Benefits

• Health insurance • Dental coverage • Retirement and savings programs • Bonus plans • Paid time off • New-hire equipment allowance • Monthly flexible allowance • Professional development • Remote-first work environment