Job Description We are currently seeking a Director, Technology Governance, Risk & IT Third Party Management to join our team. The Director, Technology Governance, Risk & IT Third Party Management oversees the design, implementation and operationalization of 1B line of defence programs to ensure technology governance technology, IT risk management, and IT third party oversight align with the credit union’s technology and business strategies. The Director plays a pivotal role in driving business success by bridging technology, IT Risk, IT Audit and business leaders through recommending effective practices for maximizing business value through technology. This role ensures compliance with federal regulations by developing enterprise-wide policies, IT supporting guidelines, procedures, programs and practices. The Director also oversees the operationalisation of specific policies and programs, including Third Party Risk Management, enterprise-wide software access, IT service procurement and rationalization, vendor invoicing, budget support and federal compliance. Additionally, this role leads the development of deliverables including the IT Quarterly Risk Report and associated key metrics.

Here’s what would be included as a part of your typical day

• Leadership: Provides coaching, guidance, strategic direction to team. Mentors team members to set and achieve individual and team goals while ensuring alignment with broader objectives. Actively contributes as an advisor on internal committees as required. Participates in the development, implementation, monitoring and completion of IT Governance strategic plans and annual budget.
• Technology Governance: Oversees and grows the technology governance program. Working closely with IT leadership, leads the implementation and continuous improvements of the credit union’s technology governance program, ensuring alignment with the organizational and technology strategies. Collaborates with risk and internal audit leadership to maintain compliance with federal regulations. Operationalises specific policies across the enterprise. Works with Corporate Governance and leads the team in developing and refreshing policies and guidelines including presentation at IT Risk Committee.
• Technology Risk Management: Oversees the first line of defense for IT and cybersecurity risks and develops the risk management framework aligned with the approach of the second line of defense. Oversees critical IT risk assessments and recommends control improvements and reporting on key risk indicators. Key areas within risk management include vendor management, disaster recovery, cloud risk management, and oversight of the 1B function. Ensures the completion of risk and control self-assessments across IT and Cyber Security.
• IT Third Party Management: Works with IT leaders, advising on key IT operational processes and practices related to third party management and software asset management. Develops, implements, executes and then oversees federal compliance programs including review and annual renewal of due diligence assessments, collection of other required documentation and assuring IT relationship management accountability for management third-party risks. Works with Finance and Procurement for IT budget and contract oversight.
• Business Enablement: Interfaces between the IT function and various business units and ensures that technology acts as a business enabler in the credit union, including advising on key initiatives associated with business and technology strategy, reviewing of appropriate external vendors and advising on on-going key governance processes.
• Project Governance: Oversees project governance. Liaises with project managers, leaders and sponsors to define project governance and project risk management practices. Acts as an advisor on initiatives within the credit union’s digital banking ecosystem and high value projects, ensuring alignment with organizational processes and procedures.

Required Skills, Experience & Qualifications

• Bachelor’s Degree in Technology or a related field required
• One or more of CISA, CISM, CRISC, CISSP, PMP, Agile, ITIL required
• Master’s Degree, MBA or Technology preferred
• 8-9 years’ experience in progressively senior positions in technology, financial services or consulting space required Extensive experience in IT, cybersecurity, risk management frameworks, IT service management & project management
• Prior experience in developing technology governance, risk and operational programs
• Strong leadership skills and business relationship management skills, with the ability to influence others within the organization and form relationships with different business units
• Demonstrated written and verbal communication skills, with the ability to interact effectively with senior leadership as well as with a wide variety of stakeholders
• Strong consulting and problem-solving skills, with the ability to develop customized recommendations to improve the overall effectiveness and efficiency of the organization
• Demonstrated knowledge of IT governance and management frameworks such as COBIT
• Expert level understanding of technology risk and cybersecurity frameworks such as NIST, ISO 27001, SOC 2 etc.
• Good understanding of cloud solutions such as Azure or AWS
• Expert level knowledge of project management and agile frameworks. A designation is preferred
• Working knowledge of IT operations processes and practices. Background in ITIL concepts preferred
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

In accordance with Ontario’s Employment Standards Act, we confirm that no artificial intelligence (AI) tools are used to screen, assess, or select applicants for this position. All applications are reviewed by our recruitment team. This posting represents a true and current vacancy within our organization. We are actively seeking to fill this role and welcome applications from qualified candidates. About Us What’s in it for you: First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check. Diversity, Equity, Inclusion & Belonging At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.