Position Summary...

The Manager, Technology Support leads a team of technology professionals providing support for logistics operations, hardware, applications, and systems. This role acts as the technology leadership contact and manages relationships between technology and various operational sites.

What you'll do...

The Manager, Technology Support possesses excellent communication, organizational, and interpersonal skills. This role manages, leads, and develops a team of technology professionals, including team development, performance management, and training. Responsibilities include managing team schedules to provide support coverage across sites, building and fostering a collaborative environment, and delivering quality service for the business. Financial responsibilities may include working within a budget to complete projects, assisting with budget development, and identifying and budgeting for end-of-life equipment. The role may also involve maintaining operating expenses and proposing improvements during capital planning sessions. The Manager, Technology Support ensures adherence to SLAs and KPIs, interfaces with contract vendor partners and internal support business partners, and develops programs to simplify tool usage and generate reporting. This position requires the exercise of independent judgment and allows for acting independently under minimal supervision while ensuring adherence to processes and policies. Responsibilities include developing standard documentation to support new projects and existing processes, driving continuous improvement opportunities, and facilitating planning meetings, taskforces, and workgroups with key stakeholders. Attendance at regular operations meetings, communicating technology enhancements, application upgrades, and securing outage periods when necessary is required. This role may also involve irregular hours and travel. Leadership Expectations: Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members. Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments. Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values. Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

‎

Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location… 1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs

R-2221821