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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You'll Be Doing Using extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources (law enforcement, other financial institutions, etc.), as well as from our monitoring systems (Compass, prm). Fraud Detection Specialists are responsible for ensuring the delivery of service to both external and internal clients consistent with CIBC’s vision of winning client loyalty through service excellence. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. This position requires you to be available Monday to Sunday 7am to 12am. CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements. The expectation is that you must be able to attend your primary CIBC location within two hours upon request. Agent @ Home Program Requirements Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps). Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. How You'll Succeed Problem Solving - Conduct in depth and thorough investigations into possible fraud trends, potential fraudulent applications, cheques, payments and possible account takeovers referred or identified within, Falcon, or internal and external sources. Use sound judgment - Take appropriate actions in closing and declining VISA Mastercard accounts and applications in order to prevent further losses and protect the integrity of the bank. Risk Assessment - Maintain the confidentiality of departmental and investigative procedures and of internal and external information received or shared. Analytical - Analyze information on cases generated by monitoring systems. This will entail making outbound calls to card holders to determine the legitimacy of applications, transactions and to verify a cardholder’s identity. Who You Are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. You're fluent in French and English to serve our clients in the community. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. Subject to plan and program terms and conditions What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Mont-1155 Rene Levesque 7th Employment Type Regular Weekly Hours 37.5 Skills Call Center, Client Service, Communication, Credit Card Fraud, Customer Experience (CX), Outbound Calls, Work Collaboratively

What you’ll do

The role involves conducting in-depth investigations into credit card fraud, account takeovers, and fraudulent applications to prevent bank losses. This includes analyzing monitoring system data and making outbound calls to verify cardholder identities and transaction legitimacy.

Requirements

Candidates must be fluent in both English and French and possess strong analytical and problem-solving skills. They must also meet specific home-office technical requirements, including a secure workspace and a high-speed wired internet connection.

Benefits

• Competitive Salary • Incentive Pay • Banking Benefits • Benefits Program • Defined Benefit Pension Plan • Employee Share Purchase Plan • Vacation Offering • Wellbeing Support • MomentMakers Recognition Program • Purpose Day Paid Day Off

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Call Center
• Client Service
• Communication
• Credit Card Fraud
• Customer Experience (CX)
• Outbound Calls
• Work Collaboratively
• Problem Solving
• Risk Assessment
• Analytical Ability
• Fraud Investigation
• Bilingualism

Job areas

• Finance & Accounting
• Security & Safety
• Customer Service & Support
• Data & Analytics