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Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/], [https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work. How We’ll Help You Thrive At Hilton, we don’t just offer jobs—we provide careers built on support, growth, and exceptional benefits that empower you to Thrive personally and professionally. We’re proud to invest in our Team Members’ mental and physical wellbeing, ensuring they feel valued and supported in an inclusive and diverse environment. When you join Hilton, you gain access to unmatched perks and benefits, including*: * Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program * Mental wellbeing resources – Your health comes first. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP) * Generous paid time off (PTO) – Recharge, relax, and take time for what matters most * Extended health and welfare plans – Get added peace of mind with health and wellness benefits that go beyond provincial coverage * Pension and RRSP plans – We’ve got your future in mind with retirement plans that help you grow your savings * Discounts and perks through Perkopolis – Enjoy exclusive savings on travel, shopping, tickets, and more! *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

What you’ll do

You will serve on the Front Office Team to provide exceptional service to guests from check-in through check-out. Additionally, you will be responsible for completing audits and ensuring the highest standards of hospitality are maintained.

Requirements

Candidates should have previous experience in a customer-focused industry and possess excellent communication and organizational skills. Proficiency in IT and a professional, positive attitude are essential for success in this role.

Benefits

• Travel perks • Mental wellbeing resources • Employee assistance program • Paid time off • Health and welfare plans • Pension plan • RRSP plan • Discounts and perks

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Cash handling
• Front office operations
• Concierge services
• Conflict resolution
• Attention to detail
• Multi-tasking
• IT proficiency
• Time management
• Problem solving
• Interpersonal skills
• Cash Handling
• Hotel Operations
• Organizational Skills
• Curiosity
• Time Off Management
• Positivity
• Auditing
• Customer Service
• Communication
• Conflict Resolution
• Employee Assistance Programs
• Front Office
• Interpersonal Communications
• Problem Solving
• Multitasking
• Operations
• Time Management
• Teamwork
• Detail Oriented
• Blogs

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks