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POSITION SUMMARY Use checklists to maintain cleanliness and condition of all common area spaces and meet designated standards. Identify and report preventative or other maintenance issues in all common areas. Request preventative maintenance or non-urgent repairs using appropriate method. Contact the Residences office directly for urgent repairs. Clean, maintain, and store cleaning equipment. Document and report outstanding issues. Complete required Housekeeping paperwork. Respond promptly to requests from the Residences Management office Serve as a departmental role model or mentor; follow up to confirm employee compliance with company standards and policies and external regulations. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all Residence owners according to company standards; anticipate and address Residence owners’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Visually verify and interpret written documents. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] [[email protected]] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What you’ll do

The Housekeeping Attendant is responsible for maintaining the cleanliness and condition of all common areas while reporting maintenance issues. They must also provide exceptional service to residence owners and support the team in achieving departmental goals.

Requirements

Candidates should have a high school diploma or G.E.D. equivalent and less than one year of related work experience. The role requires the physical ability to lift up to 55 pounds and perform tasks such as bending, twisting, and standing for extended periods.

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Teamwork · Preferred
• Time management · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Cleaning
• Maintenance reporting
• Customer service
• Attention to detail
• Communication
• Teamwork
• Safety compliance
• Time management
• Physical stamina
• Record keeping
• Problem solving
• Supervision
• Compassion
• Cleanliness
• Confidentiality
• Fine Motor Skills
• Point Of Sale
• Safety Training
• Security Policies
• Coordinating

Job areas

• Hospitality
• Customer Service & Support
• Trades
• Housekeeping Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners