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Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you! About us: Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025. What you will be doing: Leading a team in creating an exceptional and memorable retail experience for the guests on board Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets Setting an example for your team by acting as a role model Identify and deliver training requirements within your team Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge Consistently deliver the highest possible standards both on the shop floor and in back office operations Who you are: Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea) Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues Motivated in leading a team to achieve and exceed sales targets Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills Proven ability in public speaking and showcasing luxury items Adaptable to change and able to work in a high-pressure environment A strong leader and team player who is commercially driven and goal orientated Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc Excellent numeracy and literacy skills What you will receive: Competitive salary and generous commission structure Accommodation and meals on board Necessary visas and seafaring documents to work at sea Dedicated in-house bespoke training across sales, product and brand Guidance, support and development from the central office team Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts Does this sound like you? Then please apply now… Your adventure starts here!

What you’ll do

Lead a retail team on board a cruise ship to deliver exceptional guest experiences and achieve sales and profit targets. Manage store operations, including staff training, client outreach for events, and back-office HR processes.

Requirements

Requires proven experience as a Retail Manager and fluency in Mandarin to communicate with guests and colleagues. Candidates must be adaptable to high-pressure environments and competent in store management and HR processes.

Benefits

• Competitive Salary • Commission Structure • Accommodation On Board • Meals On Board • Necessary Visas • Seafaring Documents • Bespoke Training • Guidance And Support From Central Office

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Management
• Mandarin Fluency
• Sales Leadership
• Customer Service
• Public Speaking
• Luxury Item Showcasing
• HR Processes
• Loss Prevention
• Audit Management
• Performance Appraisals
• Numeracy
• Literacy
• Interpersonal Communication
• Team Leadership
• Commercial Drive
• Store Operations

Job areas

• Retail
• Management & Leadership
• Sales
• Hospitality
• Customer Service & Support