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Job Description Summary

The Renewals Account Executive will manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. In this role, you will serve as liaison between customers and the appropriate Rocket teams to resolve escalated issues and maximize maintenance revenue. You will be the primary owner of the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.

Essential Duties and Responsibilities

Build long term relationships with key customers (region/revenue size dependent) (50%) Proactive and regular customer outreach Profile and document customer intel Minimize cancellations/ Maximize renewal revenue (25%) Manage price increases in renewal opportunity process Educate the value of support Negotiate renewals Liaise with Rocket teams (10%) Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts Cross/Upsell (15%) Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives Handle complex escalations Monitor renewal metrics for success Renewal forecasting and pipeline reporting Required Qualifications: 5+ years equivalent business experience, with preferable 2+ years in managing customer relationships Strong written and verbal communication skills Experience with a sales automation system, preferable Salesforce.com Ability to influence and negotiate High Energy and passion towards solving customer needs Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly. Ability to be set and achieve goals with minimal management support/coaching.

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote #LI-MM1 This position is eligible for commissions in accordance with the terms of the company’s plan Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!