Company Description

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Job Description

We believe that exceptional culinary experiences are built on precision, collaboration, and a deep commitment to our people. As Culinary Operations Coordinator, you will play a central role in supporting our Culinary and Stewarding teams - bringing structure, clarity, and consistency to a dynamic, fast-paced environment.

Start Date: May/June 2026
Contract Type: Permanent, Full-Time

Key Responsibilities

Operations & Administration

• Prepare meeting agendas, capture minutes, and track follow-up actions to support accountability and alignment
• Support departmental projects, including team engagement programs, recognition initiatives, and culinary masterclasses, tracking progress and outcomes
• Draft and share communications such as policy updates, announcements, and seasonal messaging
• Compile and coordinate the weekly Culinary newsletter (Ahead of the Curve), ensuring key updates and initiatives are prepared for distribution by the Executive Chef
• Assist with P&L commentary and administrative reporting, contributing to informed operational decision-making

Onboarding, Culture & Compliance

• Lead onboarding and orientation for new Culinary and Stewarding colleagues, creating a welcoming and engaging introduction to the team
• Ensure all SOP and policy sign-offs are completed, maintaining compliance with operational and brand standards
• Maintain and update departmental policies, SOPs, and operational documentation
• Manage and evolve the Culinary Cultural Manual, ensuring alignment with the Executive Chef’s vision and consistent communication across the team

Menu Development & Documentation

• Oversee and guide menu development timelines, ensuring recipe reviews, approvals, and post-launch accuracy checks are completed with care
• Maintain recipe books, prep lists, and training manuals, driving consistency across all Culinary and Stewarding areas
• Support Chef de Cuisines and BOH leaders in executing structured workflows for menu development and rollouts
• Review menus and documentation for accuracy, including formatting, spelling, and dietary considerations

Events & BEO Management

• Coordinate the daily handling and distribution of Banquet Event Orders (BEOs), ensuring all kitchens are equipped with accurate and timely information
• Maintain the BEO master binder as a clear, organized, and up-to-date source of event documentation
• Lead daily BEO touchpoints with Events Kitchen Chefs, Stewarding Leadership, and Events Management to align on upcoming events
• Participate in recurring BEO meetings with Conference Services, Events, and Culinary teams, contributing to proactive planning and execution
• Review BEOs in detail, identifying discrepancies and liaising with Conference Services on behalf of the Culinary team

Collaboration & Operational Excellence

• Act as a key liaison between Culinary, Stewarding, Marketing, Front-of-House, Conference Services, and Events, fostering seamless communication
• Track and manage departmental work tickets and follow-ups to support operational efficiency
• Exercise sound judgment in decision-making, escalating sensitive or high-impact matters to Senior Leadership when required

Sustainability & Systems

• Champion sustainability initiatives, supporting tracking, reporting, and continuous improvement efforts
• Utilize and adapt to operational platforms such as FoodSteps (menu carbon tracking), Orbisk (waste management), and ORCA (food digestion) to enhance insight and performance

Qualifications

• Experience in Culinary Operations, or similar role within a hospitality environment
• Experience in administrative support, ideally within a hospitality environment
• Highly organized with strong attention to detail and the ability to manage multiple priorities with ease
• Strong communication and interpersonal skills, with a collaborative and service-oriented mindset
• Proficiency in Microsoft Office Suite, including Word and Excel
• Experience with systems such as Dayforce, Birchstreet, or Canva is considered an asset

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

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