Job Description Representative Public Works Account Management – Stormwater Public Works - Operations Support 1 Contract Full Time Position, Duration 13 months Salary Range: $62,902 to $78,628 per annum (plus benefits) Hiring Range: $62,902 to $70,765 per annum (plus benefits) Work mode: Hybrid* see below for details Location: 2 Copper Road, Brampton Hours of work: 35 hours of work per week The Role Reporting to the Supervisor, Stormwater Billing within the Operations Support Division of Public Works, the Account Management Representative, Stormwater Billing is responsible for the administration of stormwater billing accounts and delivery of exceptional customer service. This role supports the accurate management of billing data, account maintenance, and customer inquiries, while ensuring compliance with established policies, procedures, and service standards. The incumbent will utilize the Region’s billing system, Oracle CCBCS, to support stormwater billing operations and collaborate with internal and external stakeholders to meet program objectives. What You Will Do Maintain and update customer account and premise information within the billing system using data received from Region of Peel departments, municipal partners, and Municipal Connect. Process stormwater-related account and premise updates received from local municipalities. Create new residential and commercial stormwater accounts and premises. Conduct quality assurance reviews to identify and resolve account, property, and billing discrepancies. Liaise with client municipalities and internal partners to validate and maintain accurate account information. Respond to customer inquiries, concerns, and complaints via telephone and email in a professional, courteous, and timely manner. Investigate billing-related issues, explain account information, and provide guidance to customers on stormwater billing matters. Participate in user acceptance testing (UAT) activities related to billing system enhancements and updates. Develop, review, and maintain standard operating procedures and process documentation. Identify opportunities for continuous improvement and collaborate with team members to enhance operational efficiency. Work closely with internal and external stakeholders to support business and program requirements. Perform other related duties as assigned. What You Bring to the Role Education and Experience Completion of a post-secondary education program in business administration, finance, accounting, public administration, or a related field. Minimum three (3) years of related experience in customer account management, billing administration, customer service, or a similar role. Knowledge of Peel Region’s stormwater, water, and wastewater billing programs is considered an asset. Experience working with billing systems; experience with Oracle CCBCS is preferred. Experience handling financial transactions and understanding their impact on account balances. Proven experience providing customer service and interacting with the public, including responding to inquiries, resolving concerns, and explaining complex information. Skills and Abilities: Strong understanding of billing processes, account maintenance, and data management principles. Advanced analytical and problem-solving skills with the ability to investigate and resolve discrepancies. Excellent verbal and written communication skills with the ability to communicate effectively with diverse audiences. Strong organizational skills with the ability to manage multiple priorities and meet scheduled deadlines. High attention to detail and commitment to data accuracy. Strong mathematical aptitude, particularly related to billing calculations and financial transactions. Demonstrated proficiency with Microsoft Office applications, including Word, Excel, Outlook, and OneDrive. Ability to work independently and collaboratively in a team environment. Commitment to continuous improvement and delivering excellent customer service. Perks That Make Work Fun (and Your Life Easier)! At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team: Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day! OMERS Pension Plan: Enrolment to help secure your future with peace of mind. Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important! Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need. Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being. Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded! Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated. We’ve got you covered — because we know happy, healthy people do their best work! Work Mode: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time. Note: Your hybrid work location must be within the province of Ontario to ensure compliance with regulations and policies. Interview: Our recruitment process may be completed with video conference technology. Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there. Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act, 2024, introduced by the Ontario government on December 12, 2024. If passed, this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton, Caledon, and Mississauga by July 1, 2027, or as determined by the Minister. Waste Collection in Mississauga, Brampton and Caledon would also transfer to the cities of Mississauga, Brampton and the Town of Caledon on October 1, 2027. Peel Region will continue to manage Community Recycling Centres (CRC) along with transfer, processing, and disposal services. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details, visit peelregion.ca/transition If this opportunity matches your qualifications and experience, please apply on-line. About Us Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life. Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region. Additional Information Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.