Quality Assurance Lead, BC Health Workday

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system.

The Quality Assurance Lead is accountable for leading all aspects of quality planning and assurance within the BC Health Workday Program Management Organization (PMO). Reporting to the Manager, Quality, Risk and Issue Management, this role ensures that deliverables across all program workstreams consistently meet defined quality standards, acceptance criteria, and governance requirements before advancing to subsequent stages. By embedding quality expectations directly into program practices, the Quality Assurance Lead plays a critical role in safeguarding outcomes, strengthening governance discipline, and ensuring readiness for deployment.

The role is responsible for developing and maintaining quality plans, establishing acceptance criteria, and monitoring key metrics that confirm deliverables are complete, accurate, and aligned with program objectives. The Quality Assurance Lead provides guidance and consultation to project staff, Health Organizations, vendors, and contractors to clarify expectations, resolve concerns, and reinforce accountability for delivery excellence. This role also supports governance decision-making by ensuring that no deliverable progresses without meeting program standards or having exceptions formally documented and resolved. The Quality Assurance Lead reinforces confidence in program outputs and ensures the program is positioned for successful audit and external assurance review.

Key Accountabilities

• Leads the planning, implementation, and oversight of quality assurance processes for the BC Health Workday Program, including the development of quality charters, plans, acceptance criteria, and objectives that align with governance and stage-gate requirements.
• Ensures deliverables meet quality thresholds before they advance in the program lifecycle, using defined metrics to monitor readiness, identify deficiencies, and recommend corrective actions.
• Provides guidance, consultation, and support to program staff, Health Organizations, vendors, contractors, and Partners, clarifying standards and reinforcing accountability for meeting program quality expectations.
• Tracks and reports on quality performance across workstreams, preparing analysis and recommendations that equip program leadership and governance committees with actionable insights for early issue resolution and informed decision-making.
• Designs, applies, and enforces assurance methodologies and validation processes to confirm that deliverables meet organizational standards, industry best practices, and intended functionality.
• Coordinates and facilitates reviews, checkpoints, and audits, ensuring deliverables cannot progress through stage-gates without meeting governance and readiness requirements, or without exceptions being formally documented and tracked.
• Tracks all deliverables accepted with exceptions through to resolution, maintaining clear accountability, monitoring progress on outstanding items, and ensuring closure is achieved before final acceptance.
• Identifies quality-related risks, recommends mitigation strategies, and monitors their effectiveness throughout the lifecycle of the program.
• Maintains comprehensive documentation of review outcomes, approvals, and exceptions to support governance discipline, audit preparedness, and long-term program accountability.
• Provides regular reporting on quality status, risks, compliance, and exceptions, equipping leadership and governance committees with the visibility required to maintain transparency and continuous improvement.

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s Degree in Health Services Administration, Business Administration, Information Systems, or a related discipline, combined with at least five years of recent, related experience in project management and quality assurance within large-scale enterprise software implementations.
• A Project Management Professional (PMP) designation or equivalent certification is considered an asset.
• Demonstrated experience, comprehensive knowledge and strong understanding of project management principles and methodologies, quality assurance frameworks, and governance practices with the ability to coach and support team members in applying these skills within a large transformation program.
• Demonstrated ability to design and enforce quality processes in multi-Partner environments.
• Experienced in working with ERP or enterprise platforms.
• Proven ability to monitor quality performance, track exceptions through to resolution, and execute plans under stringent timelines while maintaining alignment with governance requirements.
• Utilizes initiative, sound and independent judgment, and creative problem-solving abilities to address quality issues and gaps, improve processes, and support successful program delivery under time pressure.
• Excellent communication, facilitation, and negotiation skills to function within a complex interdisciplinary environment, including the ability to engage and collaborate effectively with Health Organization Partners, vendors and contractors.
• Effective facilitation, persuasion, and negotiation abilities to achieve consensus, resolve conflict, and reinforce accountability for quality standards.
• Works effectively under time pressure to meet deadlines, balance competing priorities, and resolve issues in a timely manner.
• Proficiency in project management tools, reporting platforms, and standard office applications.
• Applies proactive monitoring, clear reporting, and structured assurance practices.
• Proficiency with word processing, spreadsheets, presentations, project management tools, databases, and quality tracking systems.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $90,770 - $113,462
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_E06310

What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of May 26th, 2026. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.