Bilingual Customer Service Specialist Jobs in Burlington, Ontario, Canada
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Burlington, Ontario, Canada
Bilingual Customer Service Specialist
Top Benefits
About the role
Bilingual (French) Customer Service Representative
Location: Burlington, ON
Overview
MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you!
Here’s What You’ll Do
Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values. Supporting customers with modifying orders. Educating customers on product availability, new product features and innovations. Creating and updating accounts accurately. Working with customers to create and modify orders, arrange deliveries and pickup. Work with the team proactively to achieve company targets and objects. Ability to effectively and collaboratively with all departments, as well as any external partners.
Here’s What You’ll Need To Be Successful
Must be fluently bilingual (oral and written) in French. Post-secondary education in Business, Supply Chain or similar is an asset. At least 2 years’ experience in a customer service role. Strong computer skills including MS Office. SAP, CRM and/or ERP experience is an asset. Experience in a B2B customer service role, specifically building materials or furnishings is an asset. A passion for providing excellent service, strong attention to detail and problem solving skills. A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.
Here’s What In It For You
Competitive compensation package including benefits, employer RRSP matching program. An exceptional culture with a strong emphasis on employee experience, growth and professionalism. A stable organization with a growing Canadian stance equating to ample room for personal and career progression. Supportive leadership team that values open communication, encouragement and recognition. Opportunities for professional growth and trainings, seminars.
Awarded as one of Canada’s Best Places to Work
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About MT Talent Solutions Inc.
MT Talent Solutions delivers a strategic, relationship-driven approach to recruitment, ensuring the right chemistry between candidate and employer to build lasting, high-impact partnerships. Our holistic methodology goes beyond resumes; it means evaluating not only skills and experience, but the individual as a whole to ensure long-term success and cultural alignment.
With a presence in the United States (Greater Phoenix Area) and Canada (Greater Toronto Area), we partner with organizations across North America, bringing deep industry expertise and a strong understanding of today’s competitive hiring landscape. We are particularly recognized for our ability to consistently deliver top-performing, revenue-driving talent in sales roles, where fit, drive, and performance are critical.
At MT Talent Solutions, we are committed to delivering an exceptional experience for both clients and candidates. Our high placement success and strong retention rates reflect our dedication to quality, precision, and partnership—making us a trusted, full-service recruitment partner.