Field Manager

The field Manager is responsible for overseeing all day-to-day operations and ensuring compliance with all contractual obligations of the company and that the policies, procedures and stated aims of the organization are me.

This position exists to ensure that the quality of deployed Paladin field staff either meets or exceeds the commitments we have made to our clients.

This position reports to Branch Leadership. Field Managers work closely with Client Service Managers, Branch Managers, and Paladin Directors relating to quality control and operational issues.

This is a full-time position that works on a 4 on 4 off rotation from 1600-0400.

Essential Job Functions

• First point of contact for Operations, Zone Supervisors, Clients, and front line employees for any incident, emergency, or inquiry
• Responsible for management level response to incidences and emergencies, while liaising with local authorities and regulatory agencies, depending on incident
• Investigate and report on all occupation health & safety incidents following the procedures set out in the corporate OH&S manual
• Oversees site training to ensure all staff posted at Paladin Security sites are familiar with the site's operation, post orders, and duties.
• Create and maintain positive morale within the organization focused on building a team environment and inclusive culture
• Ensures that all security guards are dressed professionally and, in a manner, consistent with Paladin Security’s policies on dress and deportment
• Provides coaching and disciplinary action to an employee whose actions are inconsistent with the goals, the policies, or the procedures of Paladin Security
• Responsible for the maintenance of Paladin's Occupational Health and Safety program for all site binders
• Monitor, identify and report any health and safety deficiencies on their site, and instruct all staff in good work safe practices
• Communicates appropriate information to Operations as needed to ensure any outstanding issues are dealt with in a timely fashion
• Monitor daily and nightly incident reports to ensure both relevancy and accuracy
• Perform quality control checks to ensure Paladin clients are receiving only high-quality security service
• Conduct investigations as required.
• Ensure necessary emergency assistance is provided to sites in the event of emergencies such as bomb threats, fires, assault, break and enters, etc.
• Ensure that during major events a PIN (Paladin Incident Notification) is sent out, or responded to where necessary
• Investigates major disciplinary events such as accidents involving company vehicles, Security Officer negligence causing damage to client property, and severe breaches of security/confidentiality at client sites
• Ensure all after hours notable occurrences are documented in the appropriate fashion
• Supervise and discipline Security Officers in accordance with company policies and procedures when necessary. Follow up via writing to appropriate site manager
• Interact with clients when required. This includes unusual or high priority occurrences on client sites, client complaint investigations, or when requested by the appropriate site manager
• Perform site orientations, site training, equipment drop off/pick up, Security Officer shuttles, and other miscellaneous tasks as required to fulfill the operational requirements after hours
• The Field Manager will be responsible for and required to Determine if minor disciplinary action is warranted, and to report via writing to the appropriate manager of what actions were taken
• Audit performance of Security Officers and Supervisors and recommend corrective actions or accolades where warranted to the appropriate manager
• Determine if a location a Security Officer is deployed at is safe and appropriate for work
• The Field Manager will provide feedback to site managers regarding Methods to improve the security effectiveness at client sites
• Report if a Paladin staff member is having challenges at a site and provide recommendations for addressing the issues including coaching, re-training, discipline, and transfer to another location
• All other duties as assigned.

Requirements

• 2 years Supervisory or management experience is required
• Minimum 2 years of security experience
• Strong knowledge of Microsoft Windows (10, 11), Microsoft Office 365 (Excel), Tracktik, and/or WinTeam scheduling software
• Excellent interpersonal skills and a working knowledge of Industry
• Criminology background and/or Formal education in law enforcement preferred but not required
• Legally authorized to work in Canada