Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives. Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members. We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing. Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential. When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Coordinator, Diversion Reports To: Senior Manager, Housing Employment Type: Full Time Contract Schedule: 5 days on/2 days off, Monday to Friday Location: 1 Dermot Baldwin Way SE, Calgary, Alberta About the Department Diversion (Rapid Response) actively engages new or returning guests (i.e. guests who have not stayed with us for 6 months or longer) to help prevent unnecessary entry into the emergency shelter or to support their exit as quickly as possible. The Rapid Resolution program works within a 21-day timeframe, which starts on the first day a guest requires services. If a guest requires additional support beyond that period, the team refers them to our DI Housing Supports team for continued assistance so that each person has every opportunity to exit homelessness.

What You’ll Do

Every role at the DI makes a difference. In this position, you will: Lead, coach, and inspire a team of Diversion Workers and Housing Locators by fostering professional growth, monitoring and optimizing caseloads, and creating a supportive environment that empowers staff to deliver exceptional, trauma-informed, person-centered care with empathy and resilience. Serve as a responsive and hands-on leader, providing ongoing guidance and support across multiple channels, championing staff development through meaningful performance coaching and reviews, and partnering with the team to navigate complex client housing needs and achieve impactful outcomes. Champion data-driven impact by ensuring comprehensive client information is collected from day one and designing meaningful data collection milestones at intake, 21 days, and beyond to measure progress, inform decision-making, and strengthen outcomes for clients and the program. Leverage expertise in housing resources, income supports, tax programs, and community services to connect individuals with the tools they need to secure and sustain housing, while partnering closely with the Housing Hub and Housing Locator to drive successful housing outcomes and create lasting impact. Forge and strengthen impactful partnerships across community agencies, landlords, service providers, and internal DI programs, while championing collaboration, mentoring and empowering staff in diversion best practices, coordinating innovative service delivery and data strategies, and connecting clients and teams to the right resources to advance our shared mission of ending chronic homelessness. Lead and coordinate high-impact Diversion services across the DI’s 4th and 5th floors, ensuring timely, client-centered support reaches those who need it most, while advocating intervention and housing solutions for individuals experiencing unsheltered homelessness on Dermot Baldwin Way. As a leader, you’ll balance compassion with accountability, ensuring coordinated, high-quality, client-centered care. You’ll mentor a diverse and talented team, foster collaboration, and help shape housing programming that changes lives.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

Minimum of bachelor’s degree (B.A.)

Minimum of five years’ experience working in the field of homelessness

In-depth knowledge of the HMIS and Housing First programs available to clients Experience with Case Management and/or Housing First initiatives Well-developed interpersonal, conflict resolution and negotiating skills Strong problem-solving skills and the ability to improve projects, programs and processes Excellent communications skills, both verbal and written Ability to provide a satisfactory Vulnerable Sector Check A genuine commitment to the mission, vision, values, and work of the agency.

Nice to Have’s

A combination of education/practical experience may be considered Ability to develop relationships with a wide variety of services stakeholders Knowledge of community resources available throughout Calgary Knowledge of My Everything DiSC in the workplace and its functionality Resourcefulness and knowledge of community resources and social support systems Working at the DI Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure. We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

Compensation & Benefits

We believe in taking care of our people so they can take care of others. Our total rewards package includes: Competitive compensation Comprehensive health and dental benefits Employer-matching RRSP program Paid vacation, sick, and wellness days Employee & Family Assistance Program (Homewood EFAP) Life and AD&D insurance Ongoing training and professional development opportunities Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to: Make a tangible difference in people’s lives every single day Work with a team that values respect, compassion, and authenticity Collaborate with dedicated professionals and community partners Be part of an organization that encourages growth, wellbeing, and innovation You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve. If you require accommodation during the hiring process, please contact people@thedi.ca and we’ll be happy to support you. Ready to Apply? If this opportunity sounds like the right fit, we’d love to meet you.

Please apply with your resume and cover letter here. If you have questions or would like to learn more about working at the DI, please visit our website here.