As an organization, our strength comes from the ability to embody our core values - People First, Integrity Always, Pride In Our Work, and Growth Together. None of these values is more important than People First, and we are honored that our people decided the company is worthy of being included in the Forbes 2024 and 2025 List of Canada's Best Employers.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 5,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality, and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

Please note we will consider accessibility accommodations to applicants upon request.

The company utilizes AI enabled tools to organize candidate responses. These tools may be used in the screening or assessment of applicants.

#LI-KW1

• Respond to and support customer inquiries through email, telephone, and in-person interactions in a professional and timely manner
• Interpret customer testing requirements and conduct research to ensure accurate service recommendations and solutions
• Prepare applicable documentation, log incoming test samples, and coordinate allocation to the appropriate laboratory departments
• Prepare accurate and customized customer quotations based on testing specifications and requirements
• Coordinate and prioritize workflow in collaboration with department supervisors to ensure efficient turnaround times and customer satisfaction

Education & Experience

• Related science or technology degree/diploma preferred, or a minimum of 2 years of related industry experience
• Experience working with and interpreting technical specifications considered an asset (ASTM, ASME, AWS, CWB, CSA, ISO, etc.)
• Experience preparing custom quotes based on technical specifications is also considered an asset

Technical, Professional & Organizational Skills

• Strong mechanical aptitude with knowledge of materials testing considered an asset
• Strong computer, research, analytical, and communication skills
• Excellent interpersonal skills with the ability to work collaboratively in a team environment
• Highly organized, detail-oriented, and able to manage multiple priorities with strong time management skills