Personal Lines Csr Jobs in Concord, Ontario, Canada
Create alert for “Personal Lines CSR”
Concord, Ontario, Canada
Top Benefits
About the role
We’re a growing, relationship-driven insurance brokerage looking for a RIBO-licensed Personal Lines professional who takes pride in delivering exceptional client service and building long-term trust.
What You’ll Be Doing
Provide exceptional day‑to‑day customer service to clients.
Handle renewals, remarkets, and policy changes with a focus on retention
Provide coverage advice tailored to client needs Identify cross-sell and upsell opportunities Maintain strong relationships with insurers and underwriters Support producers and collaborate across the team Ensure timely follow-ups on client requests, endorsements, and submissions
What You Bring
Active RIBO license (in good standing) 2+ years of personal lines experience (brokerage preferred) Strong knowledge of home and auto policies Ability to manage multiple priorities in a fast-paced environment A client-first mindset with strong communication skills Experience with BMS system PowerBroker an asset
What Sets You Apart
You don’t just process, you advise and build relationships You’re proactive, organized, and take ownership of your work You enjoy being part of a collaborative, team-oriented environment You look for opportunities to grow within a company
Compensation & Perks
$56,000 – $75,000 salary Paid vacation + personal/sick days Group benefits Growth and advancement opportunities Supportive, team-focused culture Company events & community involvement Business casual environment
This position is currently vacant and open to qualified applicants.
AI Disclosure Statement
We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.
Equal Opportunity Statement
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.
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About FSB GROUP LTD.
The FSB corporate culture is about people, relationships and the relationships it has with its employees, the Insurance Companies and above all its clients. We know it takes time to foster a strong relationship and it is something that the FSB team is committed to. We feel it is important to connect to the needs and wants of our clients and offer unique solutions that fit the individual needs of each and every client. We understand that life is about change and by creating that strong foundation we are able to offer a long-term solution to your changing requirements. We are the group you want to be a part of.