User Support AssistantAuxiliary/On-Call (up to 2 positions)About UsOne of BC?s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you!About You / What We Are Looking ForAre you a motivated self-starter with strong problem-solving and analytical skills? Join our team of dedicated ICT professionals and kickstart your career in information technology! In this role, you?ll provide essential technical support to internal clients across the City, assisting with hardware installations, imaging PCs and laptops, and fulfilling other hardware requests. The successful candidate will also be responsible for referring unresolved software and hardware malfunctions to technical specialists, and handling necessary follow-up. This role will also be required to assist with the ICT Support Desk as required.Our ideal candidate will possess the ability to work independently as well as part of a team, exercising sound judgment in resolving problems within their scope of work. They must also display superior customer service skills needed to assist internal users with their requests efficiently and effectively.Minimum QualificationsRequired qualifications include the completion of Grade 12, supplemented by information technology or computer science coursework. Candidates must also have previous related experience working in a similar IT Help Desk or technical support role.Preferred QualificationsExperience working in a municipal or government environment considered to be an asset. Any equivalent combination of education and experience will also be considered. A BC Driver?s License is preferred in order to travel between work facilities, however candidates who do not possess a driver?s license are still encouraged to apply.What We Offer:This CUPE position has an hourly rate range of $35.84 - $42.16 per hour. The rate of pay is based on a variety of factors including qualifications, knowledge, experience and skills.You will have the chance to join a rapidly growing and diverse team dedicated to supporting the local community, and be able to engage in variety of learning and development opportunities. This auxiliary/on call position is based in Coquitlam, and follows a Monday through Friday schedule between the hours of 8:00 am and 5:00 pm.Accessibility / Equal Opportunity EmployerThe City of Coquitlam is proud to be an Equal Opportunity Employer working towards enhancing equitable practices in our recruitment and retention processes. As an organization we are committed to creating an inclusive work environment to support our growing and diverse work force. To learn more about what equity, diversity, and inclusion means, and the City?s efforts in support of these principles, please visit coquitlam.ca/edi for more information.If at any time during the application or recruitment process you require additional assistance or an accommodation, please contact our team for confidential support. Staff can also provide in-person support if required.Applicants under consideration may be required to undergo a police information check (with no adverse reports).Good people make Coquitlam great, sign up for career alerts through our recruitment portal to stay up to date about opportunities within our team, or follow us on LinkedIn to learn more about how #YouCouldWorkHere too!Please apply online at www.coquitlam.ca/careers by 11:55 pm on June 10, 2026.We thank all applicants for their interest; however, only those se