Job Title: IT Administrator

Location: Office first

At Vendasta, we're leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them. We're proud to share that Vendasta has officially been named one of Canada's Most Admired Corporate Cultures for 2025!

The IT Administrator empowers Vendasta's cloud-native workforce by delivering exceptional technology support, automation, and operational resilience. Combining hands-on technical expertise with a continuous improvement mindset, this role ensures employees have frictionless access to secure, scalable IT systems. Operating at the intersection of support, systems administration, and automation, you will leverage AI tools and prompt-based automation to streamline IT workflows, accelerate support delivery, and enhance the overall user experience while embedding emerging DevOps, SRE, and SecDevOps practices into day-to-day operations.

As an IT Administrator, you'll work with the Security & Operations team to

Serve as the first responder for internal help desk tickets, resolving desktop, software, and telephony issues using both manual and AI-assisted troubleshooting methods. Utilize AI-generated knowledge bases and self-healing scripts to reduce ticket volume and accelerate resolutions. Administer internal systems including VPNs, WiFi networks, softphones, and key SaaS platforms. Use AI-supported license management tools to track usage, optimize costs, and enforce compliance across the organization. Identify and automate repetitive IT workflows (e.g., onboarding, offboarding, password resets) using prompt-based scripting or no-code/low-code automation tools. Collaborate with security and people teams to maintain seamless employee lifecycle processes with minimal manual touchpoints. Contribute to the enhancement of Vendasta's phone and network infrastructure, embedding AI-powered diagnostics or self-service tools into the internal IT portal. Help design user-friendly internal platforms that proactively resolve common technical challenges through guided prompts or smart forms. Maintain and expand IT documentation in the LMS, creating AI-indexed guides and decision trees that support faster support triage and self-resolution. Regularly contribute to internal IT knowledge assets and collaborate with cross-functional teams to align documentation standards. Support secure system configurations and contribute to uptime through on-call rotations. Assist with implementing AI-enhanced monitoring tools and threat detection alerts for internal systems.

You bring 3–5 years of hands-on IT support, systems administration, or SaaS management in a fast-paced, cloud-native environment, along with strong experience in VPN, network, and desktop troubleshooting, and deep familiarity with Google Workspace and SaaS platforms. You possess excellent interpersonal skills, a passion for helping others, and strong written communication committed to clarity, documentation, and repeatable processes. You have a demonstrated curiosity, a growth mindset, experience contributing to internal playbooks or knowledge bases, and the ability to identify process gaps and automate workflows using scripting, AI-powered tools (such as Copilot, Zapier, or Google App Script), or ITSM platforms. Familiarity with DevOps principles and modern IT culture (e.g., "The Phoenix Project") makes you a great cultural and technical fit. Experience with workflow automation or AI-enabled IT tools is considered a strong asset, and experience administering softphone systems (e.g., Asterisk) is an asset.

We help businesses get more customers. And keep them. We're on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you'll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you'll enjoy:

Competitive health benefits, flex time, and annual work-from-anywhere options Equity opportunities and a chance to directly shape our AI future A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning A place where building AI isn't just a buzzword, it's the core of everything we do

Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise. Master your craft. Solve the impossible. Build the future of SaaS with us.