Manager, People Operations & Total Rewards

Nova Scotia

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

Reporting to the Senior Manager, People & Culture, the Manager, People Operations & Total Rewards leads the delivery of People & Culture operations across the organization. The role oversees payroll governance, HR systems, total rewards, workforce analytics, occupational health and safety, wellness, compliance, and employee support programs. The Manager drives operational excellence, leverages data and technology to improve processes, and ensures an exceptional employee experience while supporting organizational goals.

We offer…

• An outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($91,019.11 – $109,160.63) and performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Employee perks such as annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Lead the delivery, governance, and continuous improvement of People & Culture operational services.
• Establish service standards, operational processes, performance metrics, and service delivery expectations.
• Provide leadership, coaching, and guidance to operational team members.
• Manage vendor relationships and service agreements to ensure effective service delivery.
• Identify and implement process improvements that enhance efficiency, accuracy, and employee experience.
• Lead the organization's compensation programs, including salary administration, market benchmarking, salary structures, and annual compensation reviews. Conduct comprehensive compensation assessments at least every three years to ensure market competitiveness, internal equity, and alignment with organizational objectives, partnering with external compensation consultants as required.
• Design, implement, and continuously enhance total rewards programs that support the organization's talent strategy, strengthen employee engagement, and drive attraction, retention, and organizational performance.
• Oversee payroll operations, ensuring accuracy, compliance, governance, and effective controls and audit standards. Partner with Finance on payroll reconciliations, reporting, and year-end activities.
• Provide leadership and oversight for benefits, pension, and leave programs, including vendor relationships, program administration, governance, and complex issue resolution.
• Oversee disability management, employee accommodation, and return-to-work programs.
• Provide leadership and oversight for Occupational Health & Safety programs and regulatory compliance.
• Support Joint Health and Safety Committee activities, safety initiatives, and workplace incident management.
• Lead governance, optimization, and strategic management of Human Resources Information Systems (HRIS).
• Establish data governance standards, security protocols, and system controls.
• Coordinate audits, regulatory reporting, and compliance reviews.
• Monitor legislative developments and recommend policy or program changes as required.
• Maintain strong relationships with external partners and vendors and establish key partnerships, both internally and externally to drive new ideas, pilot programs, and innovative initiatives.

You have…

• A Bachelor’s degree in Human Resources, Business Administration, Commerce, or a related field with a Certified Professional in Human Resources (CPHR) designation.
• A minimum of five years of relevant experience including significant responsibility for HR operations, payroll, total rewards, HR systems, compliance, and workforce reporting., preferably within the banking industry, or an equivalent combination of training and experience.

You are…

• An experienced Human Resources leader with progressive leadership experience in HR operations, including leading teams and driving continuous improvement initiatives.
• Experienced in compensation, total rewards, benefits administration, payroll governance, and HR operational processes.
• Skilled in overseeing HRIS platforms, workforce analytics, reporting, data governance, and technology-enabled process improvements.
• Knowledgeable in employment legislation, payroll regulations, Occupational Health & Safety requirements, and HR best practices; OHS certification or related training is considered an asset.

Applications will be accepted until: July 14th, 2026

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca) [https://www.eastcoastcu.ca/Careers]

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at careers@creditu.ca or by phone at 902.464.7107