The Team

Join a dedicated and high-performing operations team that bring diverse expertise and a shared commitment to service excellence for our clients around Nanaimo and rural areas within the northeast region.

The Opportunity

Servicing our most valued clients, the Operations Supervisor supervises groups of sites within a territory, managing employees and subcontractors to ensure the scope of work is completed, providing training, liaising with the client's Site Leadership, resolving issues or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders. In addition, the Operations Supervisor guides and directs the employees and subcontractors (where applicable) in the completion of their daily tasks, periodic project work, and any on-demand work orders that may arise. The Operations Supervisor fields questions and concerns from the site-based cleaners ensuring they have the tools, supplies, training, and support required to deliver service excellence each and every day.

The Operational Supervisor will require flexibility in shift times and days, as interaction with the night cleaning crew, clients, and weekend site visits will be required. Frequent travel within a geographic region is required and must have valid driver's license with clean driving abstract.

The Role

Resource Management:

• Participates in the hiring, training, and supervision of Alpine cleaning employees and subcontractors and their activities.
• Ensures that cleaning resources are compliant with requirements such as security clearances, access badges, GST, business licensing, GST, business licensing, WCB, liability insurance, etc. (as applicable).
• Ensures that Alpine standards are adhered to through all work completed.
• Conducts frequent quality audits and/or site inspections to ensure that work is completed as required and completes reports using technology.
• Client Relations Management:
• Liaise with clients to ensure that performance standards are met, and complaints are addressed.
• Mitigate concerns and proactively resolve escalations.

Employee Management:

• Upload all timesheets for assigned sites to Dayforce every Sunday / Monday.
• Responsible for onboarding new and on-call staff, including the completion and submission of all application and clearance forms.

Expense Management:

• Ensures that scheduled hours and actual hours are in line with budget.
• Oversee or coordinates equipment repairs.
• Ensures subcontractor hours are in line with budget.
• Place monthly supply orders at the end of each month for all assigned sites.
• Conduct supply audits to ensure adequate par levels of supplies and consumables for each location (and to ensure sites are not over budget)

Ensure Compliance:

• Ensure the workforce is in compliance with all company, federal, provincial and Union CBA.

Cross-Functional Collaboration:

• Collaborate effectively with other departments including; People & Culture, Service and Maintenance teams.

The Qualifications

• 3-4 years of People Management experience
• 2 years of Commercial Janitorial Cleaning experience
• 1-2 years of Customer Service

The Compensation

• Salary Range: $50,000 to $60,000 per annum
• Location: Nanaimo and rural areas within the northeast region.
• Comprehensive benefits package.
• Company vehicle allowance.
• Opportunities for advancement within a growing organization.
• A dynamic team culture that values accountability, professionalism, and service excellence.

We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.