Audi Edmonton North is seeking a highly organized, customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you!

This is an excellent opportunity for anyone looking to start a career in Service Advising.

Why join us…

• Full-time schedule: 40 hours per week, consisting of 8-hour shifts from Monday to Friday. Occasional weekends may require.
• Unlimited opportunities for growth and development.
• Professional development with various vendors and products.
• State-of-the-art amenities.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package including: Healthcare, Dentalcare, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more!
• Supportive team culture and a collaborative environment with amazing colleagues

A day in the life…

• Greeting all service customers.
• Handling customer service requests and concerns.
• Manage and schedule appointments while updating the CRM or scheduling systems with accurate customer and vehicle information to ensure a seamless customer experience.
• Assist customers with inquiries about services, maintenance packages, and warranty coverage.
• Process payments or service authorizations when required.
• Performing designated administrative duties.
• Demonstrate a high degree of accuracy, sound judgment and attention to detail.
• Conduct post-service follow-up calls to ensure customer satisfaction and gather valuable feedback.

This role reports directly to the Service Manager, with ongoing daily support from the leadership team.

What we look for…

• Customer Service Experience: Experience in retail or other customer-facing roles is preferred.
• Positive Attitude: Friendly, approachable, and enthusiastic when engaging with customers.
• Strong Communication Skills: Comfortable speaking with customers in person, over the phone, and via email, while creating a welcoming and friendly environment.
• Organized and Detail-Oriented: Able to manage multiple appointments and schedules accurately.
• Tech-Savvy: Basic computer skills with proficiency in common office programs, and open to learning dealership-specific software.
• Previous experience in appointment coordination and CDK knowledge is an asset, but not required.
• We require a valid provincial driver’s license.

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.