The Food and Beverage (Outlets) Supervisor is responsible for overseeing floor operations during assigned shifts, ensuring service standards are met and guest experience aligns with outlet expectations.
This role acts as the on-shift leader in the absence of management, supporting the execution of service, maintaining team accountability, and ensuring smooth communication between front-of-house, kitchen, and leadership teams. The Supervisor works alongside the team, providing hands-on support and resolving issues as they arise.
The Food and Beverage (Outlets) Supervisor reports directly to the Restaurant Manager and Director of Food & Beverage, or their designate.

DUTIES AND RESPONSIBILITIES

• Lead the floor during assigned shifts, ensuring smooth and efficient service
• Assign sections and manage floor plans based on staffing and business levels
• Ensure all opening, during-service, and closing procedures are completed properly
• Maintain awareness of service flow, guest needs, and team performance
• Step into service roles as required to support the team
• Ensure all staff meet baseline service expectations and follow established SOPs
• Communicate daily features, specials, and key updates to staff and hosts
• Ensure guests are informed of key offerings during seating and service
• Respond to and resolve guest concerns promptly and professionally
• Maintain a strong presence on the floor to support service quality
• Monitor staff performance and provide real-time direction on the floor
• Address and document performance or behavioural concerns and escalate as required
• Ensure all staff adhere to company policies and procedures
• Support a positive, professional, and team-oriented work environment
• Lead pre-shift meetings to communicate service priorities, features, and updates
• Ensure all team members are aware of menu availability, 86’d items, and daily changes
• Communicate effectively between kitchen, FOH, and management teams
• Complete clear and accurate pass-on notes for leadership
• Troubleshoot POS (Micros/Symphony) issues and support staff with system challenges
• Adjust bills and resolve discrepancies when required
• Ensure all transactions are entered accurately
• Maintain and complete side duties lists for each shift
• Collect and distribute tip-out accurately according to established guidelines

JOB REQUIREMENTS:

• Valid ProServe Certificate
• 3+ years of previous food service, bartending or restaurant experience required
• Previous supervisory experience an asset
• Must have a positive attitude
• Must possess excellent communication and customer service skills
• Must be able to multi-task and handle competing priorities and a fast paced environment
• Requires standing/walking throughout shift
• Lifting trays of up to 20 lbs., reaching and bending
• Flexible schedule required

To learn more about Hotel Arts, visit our website at www.hotelarts.ca.

Please note: Only candidates authorized to work in Canada will be considered. We appreciate all applications, but only those selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer. Join us and be part of our commitment to excellence in hospitality!

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