Service Coordinator / Dispatcher Jobs in Edmonton, AB
Create alert for “Service Coordinator / Dispatcher”
Edmonton, AB
About the role
Summary
The Service Coordinator/Dispatcher will work in a fast paced, ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.
Specific Duties and Responsibilities
- Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters
- Generate all required work orders in OMS and schedule for executions
- Schedule equipment and personnel to complete work for external and internal clients
- Liaison with facility operations regarding waste requirements and supplies
- Support sales & field services team in the execution of work
- Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader
- Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency
- Review collection reports to ensure efficient route planning
- Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing
- Active member of the after-hours response team
Requirements
- Exceptional communication and customer service skills with the ability to provide clear, detailed instructions
- Hazardous waste management industry experience a strong asset
- Understanding of personnel and equipment needs would be considered an asset
- Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
- Ability to multitask and problem solve in fast-paced, high-stress situations
- Business acumen with a passion for efficiency and continuous improvement
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
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About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.