Leasing Administrator & Lease Renewal Support Jobs in Edmonton, Alberta, Canada
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Edmonton, Alberta, Canada
Leasing Administrator & Lease Renewal Support
About the role
Location: Edmonton, Alberta
Employment Type: Full-Time
Who We Are
At Zen Residential Ltd., we go beyond property management by creating vibrant communities and redefining what it means to feel at home. As one of Western Canada's fastest-growing residential property management companies, we manage more than 7,500 multifamily homes across Alberta and Saskatchewan.
Our success is built on strong relationships, operational excellence, innovation, and a commitment to delivering exceptional experiences for both residents and property owners.
About The Role
Zen Residential is seeking a detail-oriented and highly organized Leasing Administrator & Lease Renewal Support team member to join our Shared Services department.
In this role, you will play an important part in supporting leasing administration and lease renewal activities across our portfolio. You will work closely with Property Managers, Community Managers, and the Shared Services team to ensure lease documentation is accurate, renewal processes are completed on time, and residents receive exceptional service throughout their tenancy.
This is an excellent opportunity for someone who enjoys administration, process coordination, customer service, and working in a fast-paced environment.
Key Responsibilities
Leasing Administration
Process rental applications and supporting documentation. Prepare lease agreements, amendments, notices, and related leasing documents. Communicate with prospective and existing residents regarding leasing matters. Maintain accurate tenant records and documentation. Support the leasing process from application through move-in.
Lease Renewals
Prepare and distribute lease renewal notices. Coordinate lease renewal communications with residents. Track upcoming lease expiries and renewal deadlines. Process renewal agreements and ensure timely completion. Follow up with residents regarding outstanding renewal decisions. Assist with maximizing renewal rates and occupancy retention.
Reporting & Administration
Maintain accurate records within Yardi and other property management systems. Generate reports related to lease renewals, occupancy, expiring leases, and leasing activity. Monitor renewal pipelines and provide updates to operational teams. Ensure data accuracy and compliance with company standards. Provide administrative support to the Shared Services team as required.
Compliance & Customer Service
Ensure leasing and renewal activities comply with applicable legislation, including the Alberta Residential Tenancies Act. Maintain confidentiality of resident and company information. Deliver professional and timely customer service to residents and internal stakeholders. Support continuous improvement initiatives and process enhancements.
Qualifications
Previous experience in leasing administration, property management administration, customer service, or a related administrative role. Strong organizational skills and exceptional attention to detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong proficiency with Microsoft Office, including Excel, Outlook, and Word. Experience with Yardi or other property management software is considered an asset. Knowledge of residential leasing and lease renewal processes is considered an asset. Familiarity with residential tenancy legislation is considered an asset.
Why Join Zen Residential
Join one of Western Canada's fastest-growing property management companies. Work alongside a collaborative and supportive team. Gain exposure to leasing operations across a large residential portfolio. Access ongoing learning and development opportunities.
How To Apply
If you are organized, customer-focused, and enjoy working in a dynamic environment, we would love to hear from you.
Please submit your resume for consideration.
Zen Residential Ltd. is committed to creating an inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applications from all qualified candidates and encourage individuals from diverse backgrounds to apply.
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About Zen Residential Ltd.
"Balancing Life & Living"
Zen Residential is a unique concept for property management in Alberta. We are a fully licensed, registered and bonded Real Estate Brokerage specializing in Property, Condominium and Asset Management.
With more than 25 years in the industry and over 1 billion in assets managed, we can provide our clients with a greater understanding of the property management industry. Our senior management team, with their strong core values takes a hands-on approach and spends the time to truly understand the long term objectives for your property, and helps you achieve them.
Our business office is readily accessible in West Edmonton with fully computerized systems to meet individualized business needs.
Our Guarantee
By offering 24/7 on-call maintenance and qualified managers for buildings, we are able to establish positive relations which lead to long term tenants, referrals and a feeling of community within the buildings we manage. As well, our preventive maintenance programs are again good for both owners and tenants. Maintenance is carried out by skillful tradesmen using quality materials and extends the economic life of the buildings. The investment and care for the properties contributes to the value felt by its residents.