ABC Supply Co. is the largest distributor of roofing and siding products across North America. With ABC's expansion into Canada, we are looking for talented, Inside Sales Associates to join our team! In this role, you will provide unparalleled service to help customers purchase the products they need to complete roofing, building, and remodeling projects. If you are committed to providing world-class service, have a passion for sales, and want to be part of a winning team, apply today! First point of contact for in person customers, phone sales and direct calls within the company. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Sales/Service: Maintain a professional image and provide exceptional customer service. Process orders for both existing and new customers. Engage in suggestive sales to increase sales volume and remind customers of potential material needs. Obtain all necessary information to efficiently schedule and deliver orders, which may require follow-up with customers. Attempt to up-sell by suggesting better or best product options. Process credit returns and resolve customer complaints and billing issues. Utilize CRM to track leads, manage customer interactions, and report on sales activities Scheduling/Coordinating Deliveries: Coordinate customer pick-ups with the warehouse team. Review the dispatch board before making delivery commitments. Follow up on deliveries to ensure materials arrive on time and all items are accounted for. Verify delivery dates and delivery status. Update daily reports and tally sheets as needed. Miscellaneous: Maintain showroom appearance and provide a clean customer service counter. May assist in reordering products to keep store and warehouse shelves well-stocked. Address and resolve service concerns when they arise. Assist with store and warehouse inventory counts as needed. Qualifications Proven experience in sales or business development, preferably in an inside sales role. Strong negotiation skills with a track record of closing deals successfully. Excellent communication skills, both verbal and written Familiarity with Salesforce or similar CRM software is highly desirable. Experience with Exterior Building Supplies Window Sales experience an asset Ability to understand technical products and convey their benefits effectively to customers. Self-motivated with a strong desire to achieve sales targets and contribute to team success. Previous experience in technical sales is advantageous but not required. Benefits may include: Employees enjoy a comprehensive compensation package. RRSP - Company Match from day 1 Dental, vision, medical care (Employer Paid - After 3 months) Extended health care available Paid sick days Overtime Hours Work-Life Balance Join our team as an Inside Sales Representative where your contributions will have a direct impact on our growth and success! Your privacy is important to us. For more information about how we use and store your personal information, please visit https://www.abcsupply.ca/privacy-policy/ Explore new careers at ABC Supply Co. today! ABC Supply Co. is the largest distributor of roofing and siding products across North America. Our stated mission is to be the biggest, best and easiest service company distributing select exterior and interior building products. We will be recognized as an employee-first company producing world-class associate engagement, customer engagement and financial results. Staying true to this mission helps us realize our vision to be the supplier of choice for our contractor customers and be the greatest place to work.