Position Type: Full-Time, Contract until March 31

Job Summary

We are seeking a passionate, dedicated, and culturally aware Clinic Manager to lead our Indigenous Interprofessional Primary Care Team. Reporting directly to the Executive Director, the Clinic Manager will play a crucial role in overseeing the delivery of primary healthcare services to Indigenous communities in our catchment area, ensuring the integration of culturally safe, client-centered, and wholistic care. This position requires an experienced healthcare leader with a deep understanding of Indigenous cultures, traditions, and values, as well as the ability to work collaboratively with an interprofessional team.

The Clinical Manager will manage daily operations of the clinic including supervision and performance management of healthcare professionals and administrative staff, ensuring effective service delivery while fostering strong relationships with Indigenous community members and leaders. The role involves project management, quality improvement, policy development and the continuous enhancement of healthcare practices that meet the unique needs of Indigenous populations.

Key Responsibilities

Lead, manage, and supervise the clinic staff at the Tyendinaga location, which may include physicians, nurses, mental health professionals, social workers, other allied healthcare providers and administrative staff. Oversee workload distribution, scheduling, performance management and evaluation of clinic staff and provide constructive feedback. Ensure clinic staff adhere to best practices, standards of care and regulatory requirements. Foster collaboration among team members and external partners to drive innovation and improve patient outcomes. Participate and/or lead various working groups as a representative of the organisation. Ensure that culturally safe, trauma-informed care practices are embedded in all healthcare services provided to Indigenous individuals and families. Coordinate the delivery of integrated primary healthcare services, including preventive care, chronic disease management, mental health support, and community health initiatives. Support and assist in the implementation and evaluation of both new and ongoing clinic programs as needed Collaborate and provide input into implementation of clinic protocols, pathways, and guidelines to optimize patient outcomes, and enhance care delivery. Work closely with healthcare providers, ensuring that services are accessible, relevant, and effective for Indigenous patients. Monitor the quality of care and service delivery, identifying areas for improvement and leading quality improvement initiatives.

Draft policies for approval by Executive Director

Support implementation of polices and procedures, review policies annually and update as necessary. Assist with development of funding proposals and applications and program implementation. Advocate for the unique health needs of Indigenous populations and contribute to policy development and healthcare strategies that enhance service delivery. Manage budget, resources, and staffing needs in collaboration with Executive Director In collaboration with Executive Director, support review of the quarterly financial and performance reporting to funders. Collaborate in the development of the annual Quality Improvement Plan data collection and submission. Promote cultural competency and sensitivity within the healthcare team, ensuring ongoing education about Indigenous health issues, history, and cultural practices. Ensure that health data collection, reporting, and analysis are aligned with ethical guidelines and Indigenous data sovereignty principles. Collaborate with external healthcare organizations, agencies, and partners to ensure continuity of care for Indigenous patients. In partnership with the Executive Director, ensuring full compliance with all applicable legislation impacting the clinic such as the Ontario Occupational Health and Safety Act and Ontario Employment Standards. Maintain privacy and confidentiality of sensitive information for personnel and patients with legislative standards

Qualifications

Bachelor's degree in Nursing, Social Work, Public Health, or a related field (Master's preferred). Current registration with a relevant professional body (e.g., RN, RPN, SW, etc.). A minimum of 5 years of clinical experience, 2 years of leadership experience preferred In-depth understanding of Indigenous cultures, history, and healthcare needs.

Experience working in Indigenous healthcare settings

Strong knowledge of Indigenous health issues, social determinants of health, and cultural safety principles. Excellent communication, leadership, and interpersonal skills, with the ability to build trust and work effectively with diverse teams and communities. Ability to work effectively in a culturally diverse environment and advocate for Indigenous health priorities. Strong organizational and time management skills, with the ability to manage multiple priorities. Knowledge of relevant healthcare policies, programs, and funding models for Indigenous health services.

Working Conditions

This position may require occasional travel - to communities within the catchment area, for training and/or conferences and to other healthcare locations. Flexibility in work hours may be required, including evenings and weekends, to meet clinic needs. Ability to maintain a close working relationship with Executive Director including receiving direction, guidance and encouragement and discuss plans and priorities for the clinic

How to Apply

Interested candidates should submit a cover letter and resume outlining their qualifications and experience to hr@iicpt.com by August 30th We are committed to diversity and inclusion in our workforce and strongly encourage applications from Indigenous peoples, as well as other diverse groups.