This position is open due to a retirement.

Position: Revenue Clerk

Salary: $35.13 to $41.10/hr Union: CUPE, Local 702.4 Reports to: Supervisor, Revenue Purpose of Position: Reporting to the Supervisor, Revenue; the Revenue Clerk is responsible for maintaining billing and collection functions for the recovery of costs in the Municipality of Lakeshore.

Qualifications and Experience

Grade 12 plus 2 year college diploma in accounting or related field. 3 years of experience in a computerized accounting environment including customer service experience or an equivalent combination of education and experience.

Experience dealing with unhappy customers

Police clearance Knowledge and Skills: Ability to exercise discretion and good judgment in dealing with customers. Numerical accuracy to process payments. Understanding of financial controls and procedures. Knowledge of applicable legislation, including municipal by-laws and internal policies and procedures, relating to the processing of revenue from all billings. Organization skills and time-management to prioritize payment processing in a deadline driven environment. Experience with maintaining and manipulation of computerized spreadsheets in an office environment. Proficient knowledge of Microsoft Office including, but not limited to, Word and Excel. Strong oral and written communication skills combined with customer service skills to properly communicate with the public and other municipal employees. Must demonstrate initiative, positive workplace behaviors and the ability to ask questions, identify issues & concerns, research and find resolutions Previous payment processing experience in an environment where high-volume transactions occur with a proficient knowledge of all types of transactional operations, security and safeguarding requirements.

Major Responsibilities

Maintain computerized databases/spreadsheets and interface with software to facilitate billing and payment and update into financial systems. Maintain filing systems in electronic and paper forms. Maintain confidentiality regarding customer accounts. Research, interpret and solve internal and external inquiries via phone, in person, email and written correspondence. Perform general office procedures for all billing accounts in Revenue. Perform functions associated with the processing of billing for all revenue accounts. Perform functions associated with the processing of collections and payments of all revenue accounts. Perform functions associated with delinquent revenue accounts. Perform general office functions in a team environment in accordance with deadlines. Perform functions and maintain information in various software databases to assist with billing and collection account information. Assist with reconciliations of revenue accounts. Perform any other duties as requested or assigned.

Decision Making, Mental Effort and Judgement

Work is performed under the general direction of the Supervisor, Revenue with access to the municipal policies, procedures, bylaws and regulations as well as other department heads for advice and guidance in the performance of duties.

Physical Activity & Dexterity

Manual dexterity to operate a computer Contacts: Interpersonal skill to liaise with management and the public in a friendly and cooperative manner.

Internal

With the Supervisor, Revenue, to ensure timetable of work responsibilities meets with the requirements of other departments and to co-ordinate information needs in general With office administration to requisition supplies and services With other staff to obtain and provide information as necessary External To handle any questions from the public regarding status of account To handle requests for payment from the public To handle general enquiries from the public Working Conditions: Environment Works within an office environment. Some travel may be required.

Control over Work Schedule

Office hours being 8:30 a.m. to 4:30 p.m. (35 hours per week) Work is subject to deadlines and may be required to work overtime to handle workload.

Overtime as specified in the Collective Agreement with CUPE Local 702.4

Updated: April 2022 Core Competencies Accuracy & Attention to detail

Teamwork

Communication

Customer Service

Organization

Prioritization