Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

General

• Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
• Assist in development and presentation of promotional and informational materials
• Assist in the orientation and training of students and volunteers
• Promote the mission, policies and objectives of The Salvation Army
• Have an understanding of the Mission of The Salvation Army in Canada and its implications as relation to position responsibilities
• Treat the property of The Salvation Army with due care and caution
• Represent the organization in a professional manner, acting in the best interest of the employer at all times
• Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Centre of Hope
• Network with other Salvation Army programs and other community agencies
• Participate as an active and responsible member in all work groups through which position responsibilities are achieved
• Participate in ongoing professional development and training
• Act in the best interest of the employer at all times

Client Services

• Exceptional customer service skills.
• Responsible to provide assistance to client’s in the various programs at the Centre of Hope and identified satellite locations:
  • Emergency Utility Assistance Programs
  • Rental Assistance Program
  • Other programs and services as assigned by manager
• Participate in and complete loan recovery work as assigned
• Complete applications for financial assistance and other community supports; verify and document information as required, assess according to eligibility requirements and make recommendation to manager.
• Provide referrals to other social service resources available in the community to meet their emotional, spiritual and physical needs.
• Advocate and co-ordinate on client’s behalf with other agencies and related services, including landlords.
• Notify clients of eligibility or ineligibility for services and support.
• Build and maintain positive partnerships with community agencies and other stakeholders.
• Work in coordination with other agencies and community supports to best meet the client’s needs and move towards housing stability.
• Assist in developing and administering evaluation processes.

Health and Safety

• Adhere to fire and health and safety standards pertaining to the Housing Stability Bank and other areas of the Centre
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Work closely with security, identifying any safety and security needs
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to use personal protective equipment and clothing as directed by the employer
• Responsible to report workplace hazards and dangers
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment
• Responsible to report workplace injuries or illness

Administration

• Maintain client files/ data base/excel spreadsheets.
• Assist manager in the collection and compilation of data and statistics.

Communication

• Answer and screen telephone calls, provide referrals to other resources or schedule appointments as required.
• Maintain ongoing contact and support of clients as required according to program mandate.
• Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Housing Stability Bank Manager
• Assist in developing and administering evaluation processes
• Perform other position related duties as required

This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.

This position description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.

The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian Standards of conduct.

CRITICAL RELATIONSHIP MANAGEMENT:

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Housing Stability Bank Manager or designate.

WORKING CONDITIONS:

• The Supervisor will set the hours of work and work schedule.
• Provide an original copy of a Criminal Records Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured through either the national Canadian Police Information Centre (CPIC) or through a local police detachment
• Screening through The Salvation Army Abuse Registry
• Understanding of the mission and purpose of The Salvation Army
• Understanding of and support for a Housing First philosophy in relation to client service delivery

Normal hours of work – may vary as per operational requirements and responsibilities, and includes a ½ hour paid meal break where applicable.

Education, Qualifications and Certifications:

• Completion of a University degree or two year college diploma in Business Administration or Social Services
• Sound knowledge and understanding of community resources and supports for those who are experiencing homelessness or are at risk of homelessness
• Demonstrated understanding or willingness to learn about Ontario Works, ODSP and the Residential Tenancies Act

Experience and Skilled Knowledge Requirements

• Experience working with a diverse population, including mental health, addictions, persons from diverse cultural backgrounds, men, women and youth
• Proficient in Microsoft Office (specifically Word, Excel, Publisher, PowerPoint and Access)
• Knowledge of issues relevant to homelessness and poverty and sensitivity to the barriers facing high-risk populations
• Valid Ontario Class “G” Driver’s license, access to a vehicle, and provide a copy of a current driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required (conditional of programs requirements to complete community outreach)
• First Aid/CPR and Non Violent Crisis Intervention or willingness to acquire one
• Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision

Skills and Capabilities:

• Demonstrated ability to use sound judgment when making decisions
• Excellent communication and interview skills (both verbal and written) preference will be given to candidates who are able to communicate written and orally in English and another language.
• Demonstrated ability to work in a multi-disciplinary team environment

Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations.

Compensation:

The target hiring range for this position is $21.42 to $22.56 with a maximum of $23.70.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.