Customer Support Administrator Jobs in Longueuil, Quebec, Canada
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Longueuil, Quebec, Canada
26-105 - Office Administrator
26-105 - Office Administrator
Customer Support Administrator
Top Benefits
About the role
Company Description Salary: $62,500–$72,500 (based on experience) + performance bonuses Schedule: Monday to Friday | 8:00 AM – 5:00 PM Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day. Job Description The Customer Support Administrator serves as a central point of contact for customers, internal teams, and external partners. This role is responsible for managing general inquiries, coordinating administrative requests, and ensuring information flows efficiently between departments. The position plays an important role in supporting daily operations by providing timely assistance, maintaining accurate records, and helping deliver a seamless customer experience. This role is ideal for someone who is highly organized, service-oriented, and enjoys balancing administrative responsibilities with customer communication. Key Responsibilities Customer Support & Administration Respond to general customer inquiries via phone and email Serve as the first point of contact for customer questions and requests Manage incoming requests and direct them to the appropriate internal teams Maintain accurate customer records and documentation in company systems Follow up on open requests to ensure timely resolution and customer satisfaction Assist with administrative tasks related to customer accounts, orders, and service requests Coordination & Communication Coordinate communication between customers, Sales, Customer Service, Operations, and Finance teams Track and monitor customer requests to ensure completion Support the scheduling and coordination of field service visits when required Assist with reporting, data entry, and process documentation Contribute to continuous improvement initiatives by identifying opportunities to streamline administrative processes Operational Support Support daily departmental operations through various administrative and coordination activities Maintain organized files, records, and customer information Assist with special projects and other administrative duties as assigned Qualifications What we’re looking for: Bilingual (French & English) — to support teams and clients across North America White‑glove, customer-first mindset with strong ownership and follow-through Demonstrates critical thinking and sound judgment Proven ability to manage customer conflict with positive outcomes Ability to handle high volumes of cases, from start to resolution Excellent communication, problem-solving, and multitasking skills Comfortable in a fast-paced, team-oriented environment Additional Information Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including: Group insurance and RRSP with employer contribution 24/7 telemedicine and Employee Assistance Program Training and career development opportunities Performance-based bonuses Employee recognition programs Product discounts and workplace perks (snacks, events, free parking)
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About Techo-Bloc
Techo-Bloc was founded more than thirty years ago with a mission of changing the world of landscape design. Today, we manufacture the most modern, eye-catching, and unique paving stone products in the hardscapes marketplace and are building a community of landscape professionals who share our commitment to challenging the status quo and pushing the boundaries of outdoor design.
Over the years, our growing success has allowed our distribution network to expand to over 700 stores across the USA & Canada and our team has grown from 5 to over 600. All Techo-Bloc facilities proudly perpetuate our commitment to creativity and excellence.
Find everything you’ll need to design your outdoor space at www.techo-bloc.com or call 1 877-832-4625 to find a dealer or Techo-Pro contractor in your area.
Toujours gardant la vie à la maison à coeur, Techo-Bloc porte toujours une attention particulière à la conception de produits qui repoussent les limites. Nous nous efforçons toujours de créer des matériaux qui attirent le regard et des espaces qui sont à la fois fonctionnels et uniques. Trente années d'alliance entre art et science ont donné naissance aux produits Techo-Bloc, inégalées pour leur esthétique, force et durabilité.
Notre succès a permis à notre réseau de distribution de s'étendre à plus de 700 magasins aux États-Unis et au Canada et notre équipe est passée de 5 à plus de 600 employés. Toutes les installations de Techo-Bloc perpétuent fièrement notre engagement en matière de créativité et d’excellence.
Trouvez tout ce dont vous aurez besoin pour concevoir votre espace extérieur sur www.techo-bloc.com ou appelez au 1 877 832-4625 pour trouver un de nos distributeur ou un entrepreneur Techo-Pro dans votre région.