Guest Services Supervisor Jobs in Montréal, QC
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Montréal, QC
Student Supervisor - Surveillant.e d'élèves
Student Supervisor - Surveillant.e d'élèves
About the role
SUPERVISOR, GUEST SERVICES (1)
WHO ARE WE?
The Old Port of Montréal Corporation is the leading recreational tourism company in Montréal. We have the privilege of managing two iconic sites that showcase the city: the Old Port of Montréal and the Montréal Science Centre. As an employer, we are committed to fostering a culture of enjoyment, rigor, collaboration, and openness. We are passionate about offering an inspiring work environment where everyone can thrive, be themselves, grow, and achieve their personal and professional goals. Come contribute to our mission to manage, develop, and animate a recreational tourism site!
WHAT ARE THE EMPLOYMENT CONDITIONS?
- Schedule: Saturday and Sunday, 9:15 a.m. to 3:15 p.m.
- Contract :
- 6-MONTH contract: From April 26, 2026, to September 26, 2026 (x1 position)
- Status: Unionized, casual
- Salary: $26.09 (Class 5)
WHAT WILL YOUR ROLE BE ON THE VISITOR SERVICES TEAM AT THE MSC?
- You’ll coordinate your team’s tasks and schedules based on daily operational needs.
- You’ll ensure a high-quality welcome for groups and visitors, while responding to online inquiries.
- You’ll oversee the management of cash registers, inventories, and technical equipment.
- You’ll support your team through coaching, task-specific training, and performance follow-ups.
- You’ll maintain clear communication with staff and your supervisor to ensure service quality and smooth operations.
WHAT PROFILE ARE WE LOOKING FOR?
- Education: College diploma
- Experience: 18 months of experience in staff coordination, 2 years in customer service and cash management, and 1 year in sales
- Requirements: Successful completion of the management potential assessment
- Language: Intermediate English (Level 2)
- Skills: Excellent interpersonal communication, sound judgment, resourcefulness, collaboration, stress management, active listening and feedback
- Computer Skills: Basic knowledge of MS Office Suite
The Company is committed to an employment equity program and invites applications from women, visible minorities, Aboriginal people and persons with disabilities.
We thank all applicants for their interest, but only those selected will be contacted.
The use of the masculine gender is intended to lighten the text and make it easier to read.
INTERNAL POSTING from April 21 to 28, 2026
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About Canada Lands Company
The CN Tower (Canada's National Tower) is an engineering Wonder and Toronto's must-see attraction and dining destination. Rocket to the top in a thrilling 58 second ride aboard glass fronted elevators. Spectacular views overlooking up to 160km (100 miles) from three observation levels include Main Observation Level - a mind-blowing new perspective on the most spectacular views in Toronto from floor-to-ceiling panoramic Window Walls, the world famous Glass Floor and Outdoor Terrace and the SkyPod, the highest of them all. Experience the thrilling EdgeWalk at the CN Tower, the world's highest full-circle outdoor walk on a building. Enjoy Canadian cuisine and breath-taking revolving views at 360 The Restaurant at the CN Tower which is the perfect place to entertain or celebrate a special occasion. On the ground level, enjoy grab and go fare from Le Café, visual displays, and 8,000 square feet of unique Canadian artisan and souvenir shopping in the Gift Shop. Don't miss the architectural illumination of the CN Tower each night from dusk.