Job Description

We are looking for a passionate and skilled Salesforce Developer with hands-on experience in Salesforce Service Cloud and Experience Cloud. This is a fantastic opportunity to work on high-impact projects with a global team, leveraging the latest Salesforce technologies to deliver scalable and efficient solutions.

Key Responsibilities

Design, develop, and deploy customized Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Flows. Configure and maintain Service Cloud features including Case Management, Omni-Channel, Entitlements, Milestones, and Knowledge to support SLA compliance. Build and maintain Experience Cloud sites, managing community user experiences, page layouts, and sharing rules for external/partner/customer users. Collaborate with cross-functional teams including business analysts, architects, and QA to deliver high-quality solutions. Participate in code reviews, unit testing, and deployment activities. Troubleshoot and resolve technical issues related to Salesforce and third-party integrations. Support data migration activities including data mapping, cleansing, and transformation using tools like Data Loader, Workbench, or ETL platforms (e.g., Informatica, MuleSoft). Partner with support/customer service leadership and product team to translate business requirements into scalable Service Cloud and community solutions. Work in an Agile/Scrum environment, participating in daily stand-ups, sprint planning, retrospectives, and delivering user stories on time.

Required Skills & Qualifications

3+ years of hands-on Salesforce development experience, including Apex, Visualforce, Lightning Web Components (LWC), and SOQL/SOSL Proven experience implementing and customizing Service Cloud, including Case Management, Omni-Channel routing, Knowledge, Entitlements/Milestones, and CTI/telephony integrations Proven experience building and configuring Experience Cloud (Community Cloud) sites, including template selection, custom Lightning components, page layouts, and sharing/security models for external users Strong understanding of Salesforce data model, security architecture (profiles, permission sets, sharing rules, roles) and how these apply differently to internal vs. external (community) users Experience with DevOps version control tools like Copado, Gearset, Flosum Familiarity with Salesforce DevOps best practices, including sandbox management and change set/metadata deployment strategies Experience with Service Cloud Voice, Live Agent/Chat, or Digital Engagement channels is a plus Required Certifications Salesforce Certified Platform Developer I/II Service Cloud Consultant and/or Experience Cloud Consultant Preferred Certifications Salesforce Certified Administrator or Advanced Administrator (a plus) About Us:

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why work here? Good People, Doing Good Things: Employees at Momentive Software are techies and volunteers who strive to make the company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.