Dispatch Level 1

TRANSX LTD

Operating for over 50 years; TransX is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.  

SUMMARY – Dispatcher – Level 1 

Reporting to the Dispatch Manager, the Dispatcher role is accountable for driver success and responsible for all items related to ensuring the driver hits all operational targets while maintaining a professional safety record.

Our mission it to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to consistently surpass driver expectations by supporting all drivers to successfully meet utilization targets while honoring home time. Our fleet team will not be satisfied until every driver has successfully met their full potential. 

Shifts: Saturday-Sunday 07:00 AM- 07:00 PM

KEY ACTIVITIES

1.   Live System Management   

• Late to start and complete is live and up to date.
• All driver PTAs are updated.
• All order ETAs are updated.
• Any service disruptions are entered (Service Alerts).
• Cross border shipments are processed for customs clearance.
• All loads’ assignments are dispatched and confirmed.

1. Driver Performance Management

• Tractor and driver utilization management
• Driver time off management
• Driver discipline and documentation
• Safety and compliance management
• Continuous improvement and regulation compliance (Random, safety courses, etc.)

1. Communications Management

• Ensuring all pertinent information is flowing between the drivers and the operations team as well as any support departments.
• Emphasizing customer requirement and needs to the drivers enabling operational success
• Demonstrating urgency and timeliness

1. Other duties as assigned

SKILLS & KNOWLEDGE

Education

• Post-Secondary Education – Preferred
• Logistics / Supply Chain experience an asset

Experience

• Excellent communication skills
• Capable of multi-tasking with keen ability to prioritize
• Able to make decisions with limited supervision
• Analytical thinking 
• Computer literate & Proficient
• Able to accurately identify and proactively resolve problems
• Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian owned company 
• Operating for over 50 years
• Leading transportation and logistics services 
• 11 Terminals across North America 
• Competitive compensation 
• Partnered training programs and learning supports

BENEFITS

• Comprehensive group health benefits
• RRSP company match programs 
• Referral bonus program 
• Training and tuition reimbursement

RECOGNITION PROGRAMS

• Annual employee recognition & appreciation events 
• Years of service awards
• Employee spotlights in our TransX Newsletter
• Safety recognition 
• Annual performance incentives

OTHER PERKS

• Employee and family assistance program
• Encouraged work-life balance 
• Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.) 
• Team environment 
• Professional & personal growth

Apply today!

TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. 

If you require accommodation for the recruitment process, please let us know at the point of application.