Who you are

• 3-6+ years of experience in a design-focused operations or program management role
• Excellent interpersonal, presentation, and communication skills
• Demonstrated high bar for quality and attention to detail, and fostering accountability
• Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working
• Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners
• Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback
• Skill in anticipating and mitigating risks across people, process, and tools
• History of driving operational excellence by improving systems end-to-end, not just delivering individual projects

What the job involves

• You’ll be an advocate for team health and happiness, always seeking opportunities to improve how we work and deliver an exceptional user experience for Mercury’s users. This role blends strategy and execution, giving you ownership from concept to delivery while collaborating closely with a diverse group of stakeholders
• Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead
• Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals
• Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement
• Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively
• Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency
• Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives
• Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies
• Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design

Benefits

• Health, dental, & vision
• 12+ weeks of paid parental leave
• $600 USD custom WFH equipment setup
• Unlimited vacation policy (with a mandatory minimum)
• Annual $1K learning & development budget
• Paid 6-week sabbatical after the 5-year mark
• Weekly $100 food budget
• Monthly $100 wellness budget
• Monthly $50 cellphone reimbursement
• Pet-friendly offices with free tea and beverages, plus lunch and snacks
• Unlimited vacation policy (with a mandatory minimum)
• Retirement matching up to 4% of base salary (401K/RRSP)
• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility