1. Position Summary and Job Magnitude

The Residence Services Supervisor is responsible for supervising all duties of the front desk, insuring a high quality of service delivery and capability to resolve various magnitudes of day to day challenges that flow through the front desk. They are the liaison for all inter-department communications, requiring excellent communication and leadership skills. The Residence Services Supervisor will also compliment the role of the Operations Manager or General Manager, specifically with day to day operational tasks conducted through the front desk and business office.

2. Essential Functions and Basic Duties

• Oversee and supervise the operations of the front desk and Residence Services Representative staff.
• Establish a plan or routine for the night audit and /or security staff.
• Complete administrative work as assigned.
• Perform front desk responsibilities from time to time including: Check in/out, settling accounts, resolving disputes.
• Have the ability to step into the role of “Manager on Duty” from time to time.
• Assist in training and developing of staff.
• Have excellent people skills and the ability to write effective letters.
• Maintains a team atmosphere within the organization.
• Help organizing the office to ensure all files and information are easily found.
• Ensure that any conflicts are dealt with properly and immediately.
• Perform accounting functions as assigned, including daily balancing and month end activities
• Have the ability to create and adapt to new ideas and changes.
• Be flexible to work various hours, including weekend work, to cover the needs of the business.
• Be adaptable to various management situations that may be considered stressful or difficult.
• Participate in ‘on-call’ responsibilities on evenings and weekends and respond to facility, student and guest emergency or crisis situations.
• Other duties as assigned.

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
• Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition and ensure usage is recorded
• Ensure all trainings required for each task are identified, documented, and readily available
• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

3. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

• Must possess superior verbal and written communication skills
• Must possess superior attitude towards learning
• Must be able to handle multiple projects at once
• Must be able to provide leadership to staff

Experience Required: Minimum of 2 years industry experience or equivalent management experience.