At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. Position Title: LTSA Manager Department: Service Compensation: $120,000 - $170,000 + annual bonus (paid in local currency) Reports To: Director of Service Location: Canada or USA About the Role: The LTSA Service Manager will be responsible for managing the execution of Long-Term Service Agreements (LTSA's) for BESS projects. This will include negotiating and executing Head LTSA's with the client / owner as well as Sub-LTSA's with service providers and equipment suppliers. The role will also be responsible for achieving capacity and availability guarantees as well as managing spare parts and warranty claims. The successful candidate must be comfortable in a fast-paced, entrepreneurial environment with varying priorities and assignments, as well as demanding timelines. Experience with renewable power generation, project management and O&M is essential. The successful candidate must be customer focused with excellent interpersonal skills and experience in a supplier service environment. Responsibilities: Lead the negotiation of LTSA's with the client / owner and Sub-LTSA's with service provider Prepare and review detailed scopes of work for service providers and equipment suppliers Ensure that sites are operated in accordance with contractual requirements including achieving capacity and availability guarantees. Manage service providers and equipment suppliers ensuring maintenance requirements are being completed to maintain equipment uptime in accordance with contractual obligations and manufacturers specifications Recommend opportunities to improve operational efficiencies. Review and approve maintenance reports Analyze performance data determining root cause and performance trends Assist with preparation of monthly reports to client / owner and present performance metrics and KPI's Build, develop, and grow any business relationships vital to the success of the project Serve as the primary client-facing representative, attending client meetings and managing queries Required Qualifications and Skills: Educational background in Engineering, or a related discipline At least 5 years' experience in account management in renewable power generation or service environment that includes electrical, controls, and network communication systems Strong negotiation, facilitation, risk management and consensus building skills. Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications is an asset Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status. e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans. This is a current vacancy, and we are actively hiring for this position. #CanadianSolar Canadian Solar is a leading manufacturer of solar panels, inverters, and energy storage solutions since 2001. Our friendly and dedicated team of sales and operations experts work with retailers and strategic distribution partners all over the globe to provide our residential, commercial and utility-scale solar solutions. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.