Donnelly Collision is looking for an experienced Estimator/Repair Plannerto join our team! One of our veteran team members is retiring after 20 years of service, and with that, we are now recruiting to fill the position.

Working closely with our technical team and insurance companies, to provide an exceptional guest experience is what it is all about! You will act as a liaison between our guests and our technical team, ensuring their vehicle is repaired in an accurate and timely manner.

The successful candidate will be someone who is a true customer service professional, someone who is genuinely passionate about building relationships with our guests and understands the importance to the guest and the insurance companies of restoring the vehicle to like new condition.

Job Duties:

• Produce accurate, complete and insurance compliant repair estimates and plans
• Clearly explain scope of repair, process and expected timelines to our guests
• Recommend any additional work required based on vehicle walk around with guest
• Maintain regular communication with guests, insurance companies, technicians and support team
• Accurately enter and maintain all information in our software programs
• Inspect vehicle before returning to guest

Qualities and skill sets of the successful candidate:

• Ability to work in a team setting and possesses strong interpersonal skills
• Empathy
• Excellent listening skills
• Ability to problem solve and high attention to detail
• Loves a fast pace environment with changing priorities
• Very good computer skills and understanding of technology
• Experience with Mitchell/Repair Centre and other collision programs
• Minimum of one year of appraiser/repair planning experience

Why Work for us:

• Industry leading compensation, commensurate with experience ($70,000 - $95,000)
• Best in class benefits package including employee assistance and wellness program
• Opportunity for advancement
• Ongoing training and development
• RRSP matching & Deferred Profit Sharing
• Free parking
• Annual events for employees and their families

We thank all applicants in advance, but only those selected for an interview will be contacted.

Donnelly Ford Lincoln is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.