YOUR FUTURE IS BRIGHT

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada. 

WHY YOU’LL LOVE WORKING WITH US

• Purpose-Driven Work – Your skills keep northern communities connected
• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

TOTAL REWARDS & EMPLOYEE BENEFITS

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

ABOUT THE POSITION

Load Control Agents are responsible for load planning and weight and balance calculations, sometimes acting as local operations agents and assisting with cargo duties.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. 

Reporting to: Manager, Cargo & Ramp 

Candidate Pool Notice

We are currently building a candidate pool for both full-time and part-time opportunities in Ottawa. While we appreciate the interest of all applicants, only those selected to move forward in the recruitment process will be contacted for an interview.

Duties and Responsibilities 

Interested candidates should be able to perform the following duties and responsibilities: 

• Complete aircraft weight and balance calculations ensuring procedures meet safety regulations and guidelines as required;
• Process and resolve operational problems as they arise;
• Process critical operational information in a timely manner;
• Transmit and input information in a variety of ways air-to-ground radio, load planning software, hand-held radio, email, phone, fax, reservations system, etc;
• Maintain accurate record keeping as required by various government agencies and Company polices;
• Provide support and effective handover to the other Load Control Agents;
• Ensure that all workplace issues, including barriers to high level customer service, are brought to the attention of the Supervisor;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS 

Include, but not limited to, the following minimum skills and qualifications: 

• High School diploma or equivalent related work experience;
• Operational experience in an airport and/or cargo environment an asset;
• Strong mathematical aptitude;
• Knowledge of Sabre and Skyline is considered an asset;
• Previous load control experience is considered an asset;
• Excellent planning, time management and organizational skills;
• Ability to adapt to a changing environment and multi-task;
• Ability to work flexible hours;
• Ability to work independently and with limited supervision;
• Excellent interpersonal skills, including oral and written communication;
• Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset;
• A strong background in PC skills;
• Able to obtain Restricted Aeronautical Radio Operators Certificate is required;
• Successful completion of Canadian North Load Control Training is required;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com [recruit@canadiannorth.com] and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Ottawa, ON.  

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled. 

Closing date: