Our client, the Bank of Canada has a 18 month remote contract opportunity for a ServiceNow Technical Advisor..

• Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap
• Participate in business process redesign workshops
• Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements
• Establish a technical project plan with key milestones and provide status updates
• Create ServiceNow epics and stories
• Document key technical decisions, issues, and enhancements through the entire development lifecycle
• Assist the project team in resolving technical issues
• Report on development work progress
• Collaborate with the support team to ensure transition from development to operation
• Provide technical guidance and expertise to various stakeholders throughout the project lifecycle - Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project
• Perform ServiceNow SAM Pro feasibility assessments and develop roadmap
• Facilitate and participate in business process redesign workshops
• Facilitate and contribute on the prioritization of functional and technical requirements Required Qualifications & Skills::
• University degree or college diploma in business administration, statistics, or a related field
• A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations
• A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects
• Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements
• Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations) Additional Qualifications The following will also be considered:
• Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure
• Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
• Demonstrated experience working and leading discussions with a broad set of stakeholder